So we schedule them for Saturday between the times of 1-4 pm to clean our carpets after we moved into our new place, they were cleaning the empty apartment at our old place. My husband and my little 8 month old went to the apartment and waited while I got my nails done. Then at 3 p.m. we were told they had to move us to 6-7pm...Okay great...My husband picked me up and we went back to the apartment because we could no go to our new place since it is over 30 miles away and would be a waste of gas. So we waited. At 4:00p.m. they said they had someone on the way, and for our troubles they would do 10% off, great. Then 4:30 they called and said never mind because we were inconvenient to him since we were not on the way and he would have to freaking turn around to get to us. Wonderful so back to 6-7p.m. We waited, took a walk outside and came back to the empty apartment with our 8 month old and my poor boy was so cranky and tired but couldn't nap because he didn't have a crib or bassinet. We were getting impatient around 6:30 we called and they said 10% off and any other services we needed and they would work as long as it took to get everything out. We are all worn out and stressed because we needed to turn the keys in tonight to our apartment or we would owe a lot of money...7:30 rolled around, no calls, nothing. We called, they are officially closed and now just a call service who has no way of getting a hold of manager or techs. We were beyond upset and stressed out and my poor son was crying and tired, we needed to go. We waited 8:30 out of faith and no calls, nothing. My husband was pissed and left a message for the call service about our situation but no one could talk to us till Monday. I was left crying feeling so stressed out and betrayed. We trusted them, we put our faith in them to be here for us, a professional company. Monday rolls around and not one call...We called them and they said 10%...No calls to apologize nothing, we had to call them! And only 10% off for pushing our times around, telling us we are inconvenient to them, making us wait with no calls at all from techs or even a dispatcher. My husband and I and our little 8 month old boy, Lucas waited over 7 hours for nothing and had to turn our keys in with carpets not cleaned and now we have to deal with that stress. DO NOT use this company they obviously DO NOT CARE at all about their customers or the stress they put upon them.