My mother, two sisters and I stayed in this hotel for a weekend in April. We were there two nights and it was still too long! When we arrived the employees in the lobby parking area were rude and told us to move even though we were parked right next to a sign that said "15 minute parking-check in only" and checking in was exactly what we were doing. When we got into 2 bedroom suite it was so disgusting that we had to call to have it vacuumed and one of the tubs cleaned again (there were crumbs all over the floor and hair all over the bathtub). It took two calls and three hours to get them to send someone up to clean it, and she was rude as well! The employees at the front desk also told us to park in the wrong parking garage.

Saturday it took two calls and an hour to get them to bring some coffee up to the room for my mother, then, we were out of the room for the majority of the day (I'd say from 10:30 AM until about 7 PM), and when we arrived back our door was bolted open! Thankfully we were at the end of a corridor in a corner, but when we called the front desk to ask about it they said "oh, the maids must have forgotten to shut it behind them" and weren't apologetic at all! We were lucky but someone could have walked right into our room and taken whatever they wanted!

After paying over $500 for two nights in this hotel, we decided to complain about our terrible stay. We complained directly to Best Western. They said they forwarded our complaint to the hotel and they gave the hotel one week to get back to them. The hotel never replied to our complaint, so all Best Western would do was send us a $50 gift card to use at a Best Western hotel. This was absolutely NOT good compensation for the terrible stay we had at this resort.