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Kristine M
March 28, 2011
Would not accept cash
On Friday, March 24th, 2011 we travelled over 600 miles into Walsenburg, CO to meet friends for the weekend. We arrived at the Best Western between 11:30 pm and 12:15 am. The man on duty said the room would be $98.50 plus tax. I said that would be fine as we were all tired and had been driving a long ways. (my husband, myself, and our 11 year old daughter). I pulled out six-twenty dollar bills. The man told me that Best Western onlt accepted credit cards, no cash. I could not believe this, I really thought he was joking. He said I would have to leave unless I had a credit card. Mind you, this is Walsenburg, CO, there was only one other motel next door and they were already closed. Since when do any of the business in AMERICA no longer accept AMERICAN MONEY??????? I will NEVER stay at another Best Western again!!!
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TedI67
November 2, 2009
Indecent practice
For our Society of Rheology annual meeting in October 2009, I went to our website to book two rooms for me and my students. I hit the link to Best Western and looked for a rate close to that on our website. I apparently hit a button to reserve two rooms for three nights that actually amounted to instant purchasing. We usually only make reservations in advance, not purchase. I had not finalized our travel plan at the time. I contacted them within a few days of this mistake and asked them to allow me to make changes from three nights to two nights, more than 1.5 months before the actual date of arrival.
They would not give us a chance to modify the mistaken booking.
Since I made the request very soon after the booking, any reasonable business would have understood why this error needs to be corrected. I have the recording of all correspondences regarding this matter. So please help me resolve this issue. All I ask is for them to refund one night for the two rooms that we could not show to occupy.
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