Drove from ohio to attend the junior olympics for which my grandson was a participant. Upon entering the room and getting settled into bed, began to itch. Checked bedding but did not see anything, this continued through the night. I thought I was just tired from the drive. That was not the case!! It got so bad that I got up and looked at my legs and a trickle of blood was coming down my right leg. I proceeded to the front desk and showed this to the clerk. He stated that he would have housekeeping to check in the morning, this was about 11:30p.m. I refused his gesture and we were put in another room. The itching stopped but I have been left with a scar on my leg that is still here today after 9 mos. When I checked out, the clerk would not even give me an address or phone number to file a complaint, I had to get the info. on my own. The owner decided to go out of the country for a couple of months and upon his return I was informed, only after I continuously called, that the bed was checked for bugs months later and none was found. The hdqrts. decided to issue me a gift card. I didn't even receive an apology from where we stayed or not even a refund of my money. Filed a complaint with BBB . Was told they are independantly owned, but shouldn't they have to answer to their corporate office!! No response from B.Western and has now found that the case has been closed. BEWARE OF THIS MOTEL!!! They are certainly not the best!