I and my husband had spent few days of our vacations in Best Western Hotel in Jamaica, NY. When we entered the hotel itself we were really disappointed. The hallway and the check in-out area were really dirty. The elevators looked like they would stop any moment. When we went to the room we were really disgusted. It was a terrible little room. It was not worth the money we paid. There were no towels I called the desk and that lady told me she would see to it that everything was ok but she did nothing. The experience was unsatisfactory. This was the first time we had a terrible experience at a Best Western Hotel. We have had really pleasant stays in other Best Western Hotels. This hotel in particular is bringing down the reputation of the chain. It needs to be worked on so that it can be as food as other hotels in the chain. We will not go to this particular Best Western hotel again.