i made reservations on the phone with my visa card on sunday MAY 8th 12am . took a 40 $ cab ride to the hotel and when i got there at 12am they said they would take my visa . i had all my ID card is active pulled 400$ deposit for 1 night only . i was left stranded with know where to go . why does visa claim this card i have from them should work anywhere and im refused service even though its a prepaid card visa says its good . i will never use a best western again unless some compensation is offered . i will tell me friends and family the same thing and im sure they will fallow suit ... deeply disapointed in the way i was treated .if i would of just showed up with know phone call i could understand.I CALLED AND MADE RESERVATION before hand and was approved please email me at [email protected] im eger to hear from you and your thoughts on the matter

We were going to a concert in San Antonio as a kind of family reunion. We booked 5 rooms at the Best Western Windsor Pointe two weeks in advance guaranteed with a credit card. My son and his wife were the last to arrive, only to be told that the hotel had given their room away and booked them a room in a Budget Inn some where down the road. They didn't even care that we were there as a family and they had just split us up. Nope, they just said tough luck, that's how it is! We called every 800 number we could and it was the same story.

My husband stayed at the Best western in andalusia al on 02-22-2012. They charged his card when he checked in for his room then again when he checked out. This is the 3rd time this has happened.

He would stay somewhere else, however the picking are slim for decent hotels in andalusia and although the manager says they will fix it. It takes several days and holds up 80.00 of our money, So be warned . If you stay here, watch your credit card statement and be sure to call them as soon as they double charge you so you can get your money back asap.

My Husband and I stayed at the Best Western at 1035 E 23rd St in Panama City, July 25th thru July 31st we made the reservations thru Hotel.com and prepaid for this stay, however in checking my credit card bill I realized that Best Western had charged me $100 misc. charges, when I called the location I was told this was for smoking in the room, mind you I am not a smoker nor my husband, The young lady at the desk told me to call back and speak to the General Manager about the charge witch I did, first I was told she was unavailabe and I left a number where I could be reached, waited, and no response I returned the call one more time and was told she Ms. Keri McKinley would not speak to me and she would not reverse the charges, this seams to be an on- going thing at this hotel possibly to make money because the room already had that smell, they so called cleaned the room before we got there and there was no difference when we left, This location is very dishonest and management very unprofessional, I disputed the charges with my credit card company and with the cooperate office, I don't think I will ever stay at another Best Western again, in fact I know I won't, because this is not the first incident with them.
Lesson learned, make sure when you check out from any hotel check your bill for all charges and no surprises.

Stayed in a Best Western and was not happy about the state of the room. the room was fairly new furnished but it seemed a bit dingy. when i complained at the desk they did not seem to be interested in cleaning it or making me happy.

It seems to me that if they want to compete in this economy they are going to need to have nicer rooms and make sure to keep the customer happy.