BestBank is one of the worst banks I ever dealt with! I opened an account there because I was trying to support a smaller bank since all these Banking issues were going on in our country. So I wanted to move from Bank of America however I decided to still use my BofA account and just test BestBank.

My complaint is very simple. I hardly used the account and had $2.07 in the checking. On a Thursday night I deposited $115 CASH at the branch via ATM. Now mind you that ALL banks and it was posted on BestBanks website that CASH deposits are available on the same day. However I knew that it was Thursday evening and my funds wouldn't be actually entered until the next morning when the staff arrived and checked the ATM. So Friday evening I used my debit card for $15. On Saturday I checked my balance and BestBank charged a NSF for $25. And my balance showed a negative balance!

How is that possible, I called the bank just to be on hold for 10min and nobody ansering, I called the branch. The lady asked me if I had an advance or owed the bank and I said no. It only shows that my $115 CASH deposit was not cleared and it didn't show on Saturday either.

I filed a complaint with the Better Business Bureau because BestBank is engaging in less than honest business practices, charging fees for situations that are not warranted.

I also noticed with their EZ Advance they have the right to reject but you still pay the $25 application fee. I tried to use on 3 occasions, the first 2 times I didn't meet the deposit requirement. the 1st I didn't pay attention and dind't know you had to have $500 deposited each month for 3 months to be qualified. So the 2nd time I thought it was 3 statements so I was rejected then the 3rd time I made sure that I had way more than $500 monthly deposits for more than 3 calendars months consecutively but I was still rejected. When contacting customer service they told me I didn't meet the deposit requirement and they didn't show about 4 deposits I made. So I took a screen shot of ALL of my deposits and emailed them back. Their response was that they weren't able to handle this matter and a Branch specialst would call me to resolve the matter. This Branch specialist didn't call back ever.

As soon as I get the money refunded I will close the account down and I now bank with BofA and Suntrust screw these little banks seems like they don't have the technology and resource to correctly handle individual accounts

THIS BANK HAS THE WORST CUSTOMER SERVICE ...DONT EVER PUT YOUR MONEY ON THIS BANK ... RUN AWAY