I am currently experiencing a very disheartening issue at the Baton Rouge Best Buy Location near the Mall of Louisiana. I apologize for the long length of this issue but I feel that is of heavy importance that I articulate the entire experience in a detailed manner so that the situation is fully understood. I wanted to surprise my husband for his birthday by getting his GMC Yukon audio fully functioning. We were robbed over a year ago and parts were missing. I made an appointment for the installation. I was asked to pay beforehand. I explained that I would feel more comfortable having someone inspect the vehicle first so that I could get a more realistic estimate as well as be sure that the work could be in fact performed. I knew that damage had most likely been done by the thieves but was not sure how much. My husband is the one who usually deals with everything auto related so I knew I would need help figuring out what would be needed. While the technician examined the car I remembered the importance of a working alarm system for the protection of that equipment. Rather than have him double back and inspect again the existing car alarm I made sure to go back into the inspection area and request that he also inspect the car alarm because we would need to get that repaired as well. I made very clear to him that I was unaware of the parts necessary as well as the extent of damage and would be relying on his opinion as to what I needed. He said that he may not have time to add an alarm but would inspect the vehicle and then let me know if it was needed and if he had time. After inspecting the vehicle he came out and said, "Ok we can go ahead and do the alarm, what kind do you need? One with automatic start?" I assumed that with that statement I must no longer have an alarm or it neede to be replaced. I assumed the thieves took the parts or damaged them completely. He had me look at the alarms in order to choose one. I told him that I would have to take the less expensive alarm because the prices were just adding up. I had previously suspected that only parts would be needed to repair the existing alarm. Had I known that my pre-existing and much higher quality alarm presently in the car was fully functional I would have never agreed to install a less comparable one. In addition to this I was told or asked whether or not it would be ok to remove my old alarm and dispose of it when it still had value. I later found out that it only required the button push key and that the issues could be diagnosed and resolved for a much cheaper price. The installer did not inform me that I would be charged an additional fee to remove my already functional alarm. He just did so. At the time I was simply relying on and trusting in his expertise. I feel as though my my lack of knowledge was used to take advantage of me. When I arrived at home to surprise my husband he was initially excited until he inspected the work. He turned the sound on to notice that the front 2 speakers were not functioning. He then looked at the new keys and said why did they give you these, they are the wrong ones for our alarm system. I told him that I asked the young man to see if I needed one and he installed this one. My husband was furious after finding out that after an inspection of the alarm system that I was told none of this pertinent information and his high quality alarm was deactivated. It was not until he went to the site that he was told that it was actually removed and trashed. He asked to speak with a manager after getting nowhere with the initial salesman. He was joined by two other salesmen as well as the manager Greg Newman. All of the men talked to my husband simultaneously causing him to feel threatened. They cut him off and would leave back in forth and speak amongst themselves continuously changing the details of there roles as well as store policy. One of the salesmen told my husband that I was lying to him and I simply walked in knowledgeable and requested a stereo and alarm with no need for an inspection. All of these tactics made us feel humiliated and insulted and as if they were being deceitful. They then told him that since he was not there he did not know what he was talking about, even though we spoke extensively about my discussion with the salesman. I then spoke over the phone to the salesman as well as the manager. When speaking with the manager he refused to listen to my explanation of relying on feedback from his employee in order to make an educated decision. At no time was I disrespectful to Mr. Newman. He however decided that he was done listening to my explanation of the ordeal and simply put down the phone and walked away. My husband picked up the phone and said that he just walked away without evening making sure that a resolution was reached. My husband then informed that salesman that he was not satisfied with this service and that he wanted to contact a supervisor over Mr. Newman. They refused to give him any phone number for customer service. Then as my husband was walking over and asking a floor associate for the same information, Mr. Newman told him that even if customer service agreed to resolve the issue that he would not touch our vehicle or allow any of his employees to touch the vehicle and that nobody from customer service could make him do it. Then as my husband was walking away the other salesman continue to tell my husband repeatedly that I was a liar and that if he was not finished there that he was ready to handle it (basically he was challenging my husband to fight with him). My husband left the store and we immediately called customer service. I have never experienced anything along these lines. My husband was threatened, teamed up on, verbally insulted, and humiliated in the middle of our neighborhood BestBuy. It is incredible!!! Customer service is of little help at this point. We simply wanted the front speakers repaired, the low grade alarm returned and our alarm back initially. After experiencing this it feels as though we would have to be entitled to something more if not for the sake of our dignity. At this point we were contacted and told that most of the parts of our old alarm system were dug out of the trash (it's now inoperable do to the method of extraction and disposal) and is waiting for us at the front of the store because they want us no where near the department as if we are horrible people. The hostile BestBuy employees are continuing to add fuel to the fire by refusing to deal with customer service. Frankly I am afraid to return. If they feel comfortable enough to speak to my husband who is a rather large guy in the way that they did there is no way that I am setting foot in there ever again. At this point there is still no resolution. No one with any actual authority has contacted us. Someone from customer service said we could go back to the same location only and repair the speakers. That’s not happening! And we were offered a $100 gift card which is only a 5th of the cost of our old alarm and is not even half of what I had to pay for the new alarm that we supposedly needed.

Returned an item to Portland Oregon BestBuy Item purchased online. Was told that item was credited to my account and that I was "Good to go", but that they couldn't give me a written receipt because of an error code. They've got to be kidding!! If they goofed up so badly that there was no printable receipt, how do I know they credited my account. Told them to give me a receipt or give me back item and cancel return. They said that they couldn't do that and that they would "mail the receipt". Are they kidding!!

Took a half an hour, but finally got a handwritten receipt from general manger showing that I returned item. I had to find the manager myself even though I asked several times. Have yet to see funds credited back to my credit card, but it's only been a day.

I've brought my computer to the geek squad which is in best buy, and i simply asked them to reformat my computer and then upgrade my computer to windows 7. I come back the next day to pick up my computer and when i went home and booted up my computer, my old items were still in my computer. So then my computer started to run slowly with poor performances even though i also bought high performances from the geeksquad for 40 dollars extra.

P.S. Installment for 120 extra dollars!? Are you kidding me? Never again...

Bought a Dell desktop computer in May had 2 problems with this. Found out Dell Does Not offer any warranity with this since it was bought at Best Buy. Could not get any tech support until we purchased approx. $200.00 of in home extended warranity. Geek Squad were "not allowed" to discuss anything over the phone with the cheaper extended warranity. Best Buy did not advise us there would not be any warranity from Dell. Found out the hard way..do not make the same mistake.

We purchased a ipod for a Christmas gift and it froze on us in March of 2008. We took it back to the Burlington Store and the so called punk Geek Squad refused to even look at it. They said we had to go to Durham and let them look at it at the Apple Store. After talking to the store manager he refused to help us as well. This is the third ipod and we have had problems with my sons lap top as well. Their warranties and customer service are horrifying. I would not go to the Burlington NC store to buy a paper clip. I will never refer anyone to any Best Buy Store, not even if I had a worst enemy. I feel they should just close down and quit wasting everyone's time with their lies and false promises. I even placed a call to corporate office and they have not had the courtesy to call me back with any kind of apology. The store personnel was very rude and disrespectful. I would travel to another state if I had to if Best Buy was the onl store we had in Burlington to buy electronics.