I call the geek squad. My small business computer is freezing up when we use recall and credit cards. No problem For $299.99, they will fix this. They come out and say, the problem is, " it needs more memory." They install memory and leave. The next day, I have the same problems. I call back and for a mere 6-8 hundred more they will come out to look at problem. I have spent 5 times at 25-45 minutes each on the phone with these so called agents. Today I even talked to special agent manager Edmund, and he said this is the way it works... They start with the simple things and work their way to the problem, at a fee each time. It's the same as working on a car. You slowly work the bugs out. This is not what I asked for in the beginning. If I was looking for someone to slowly work the bugs out, I would have called my mechanic!!! FRAUD!!!

My grandma wanted to get a new computer, so I went with her to Best Buy to help pick out a PC. We were checking the shelves and found a great deal on a PC and monitor bundle package. After waiting for a few minutes we were able to track down a sales floor rep and told him we wanted to get that PC bundle. After a few minutes he came back with the bad news that they were out of stock and no stores in the surrounding area had that same model, but being the customer service rep he is he tried to get us to buy another PC that was either too much or too little for what my grandma needed. They said we could order the PC model but the price wasn't going to be the same for the bundle. What’s worse is that the reps friend jumped on him and interrupted him while he was answering one of our questions. Talk about unprofessional. So we fill out the form, and said we would get a called when it was shipped in store. We didn't pay anything up front, it was more of a "call us when you might get it" kind of paperwork. Well we drove to CompUSA and bought the same model and LCD screen there, no problem. Price was a little more but the sales rep there was more friendly and even gave us his home and cell number in case we had any questions. Now that’s personal service.

So to be fair we decide to call back Best Buy and tell them we didn't need that request anymore, but turns out no one would pick up the phone. We called 5 times, but they never called us back. I've learned that Best Buys Reps have a really bad time at answering the phones there in-store. Hell to be honest, they never do, and the irony of it is that there a notice on most of those phones that say “pick up when ringing, no excuses”. Best Buy Reps act more like college dropouts.