BestBuyEyeGlasses.com
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1 stars | | (4) |
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Category: Websites
Contact Information United States
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BestBuyEyeGlasses.com Reviews
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John
September 28, 2010
Steer clear
This is a total sham of an outfit. Like most people when you can save a buck your interest is peaked.
They sell discount eyewear for a reason. The frames look like they came from a dollar store, and the lenses are even worse. I ordered a pair of RayBan frames with progressive lenses, transitions, plastic lenses for safety, and the kicker the SCRATCH PROOF coating. Not a cheap package.
Only using hot water and a eyeglass cleaning cloth has made the lenses look as though I used steel wool on them. The frames look as though the logo should say RayPan denoting a cheap knockoff. I contacted the company and received an email telling me about their return policy. Seems more like a money grab on the 2nd run policy. They would replace the faulty lenses (their fault) at a cost of 50% of the original purchase price. I always like to pay for merchandise twice just to have the opportunity to see if they will get it right the second time. I need to get new lenses in my glasses, but this time I will use common sense and pay a reputable optometrist in my own town to do the job.
I rate them a 1 out of 10 in all categories and highly reccomend not getting duped as I did. I see now on the net that a little research on my part would have showed me this. Ah yes hindsight rears it's ugly head again.
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frustrated customer w.bestbuyeyeglasses
June 17, 2010
Poor Customer Service and Products
DO NOT shop at bestbuyeyeglasses.com Their service is horrible! I got a pair of Ray Bans Aviator 52, which were too small, so I exchanged for 58. The first time they sent me a pair of defective glasses with scratches all over the frames, so I sent them back for a new pair. Unfortunately, second time around was still the same. Scratches still all over the frames, which convinced me they just didn't care about their customers. I haven't contacted them yet about the 2nd exchange, but I so frustrated with them because the representative, Heather, promised and ensured me that she would check carefully and ensure a "new" pair was sent to me. "New" was right, but it was a "new" used pair. I am not even sure if it's worth the time to be on the phone with them anymore. As an fyi, the customer service don't open on weekends and operates short hours, so it takes a lot of patience and time to deal with them. I ordered the original pair since early May and I am still struggling to get a pair of nice Ray Bans with the money that I am paying. The worst part is that I am not even sure if they are real Ray Bans as there were no laser sticker on the len just like the first time when the 2nd replacement arrived. STAY AWAY from them!
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Vera G
March 7, 2010
excessive shipping charges
I purchased a Burberry frame priced at 169.99 USD, and paid 16.95 USD for shipping to Canada with UPS Ground Service as stated on the company's website.
When I received the product I had to pay additional 50 CAD to UPS, 8.50 CAD were for the standard Goods and Service Tax (GST) and the remaining 41 CAD !!! were for brokerage fees to UPS in addition to the shipping fees already paid to BestBuyEyeGlasses. The Canadian Border Services Agency does not charge duty of prescription eyeglass frames.
I called BestBuyEyeGlasses.com to inquire about the additional brokerage fee charged by UPS and questioned them if they were aware about the extra fees I had to pay. The customer service representative first tried to convince me that it was duty and taxes, I stated that on the UPS invoice it clearly states that it is a brokerage fee. I had already spoken to UPS and the Canada Border Services Agency and had a good understanding regarding the fees. UPS had also informed me that by choosing UPS ground service, BestBuyEyeGlasses acquired unnecessary brokerage fees on my behalf and should have sent the product by air instead.
To make a long story short, the three customer service representatives from BestBuyEyeGlasses (and their manager) were unhelpful and uninformed. The manager informed me that they were aware about the brokerage fee and therefore has a statement on the web page indicating that the purchase could be subject to brokerage fees. Interestingly enough they did not consider important to state the amount of the brokerage fee on their web site and choose the most expensive mode of shipping.
I requested to speak to the owner of the company, but the customer service representative told me that she did not know who the owner was.
BestBuyEyeGlasses also omitted to sign the Certificate of Authenticity and the Certificate of Guarantee, which invalidates the 24-month warranty on the frame. This also raises questions about the authenticity of the product that I received.
In summary I would not recommend this company to anyone purchasing eyeglasses from Canada.
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J H
April 26, 2009
Incorrect Prescription
I ordered a pair of glasses from bestbuyeyeglasses.com two months ago and received a pair that did not work for me. I called twice during the 30-day return period and was told both times that someone would return my call within 24 hours. That, of course, never happened, and the return period went by. I gave up and had the lenses replaced by my optometrist (paying for them a second time), who informed me that not only were they garbage, but they were also the wrong prescription. I just called the customer service line again looking for help and was told again that no one can help me. I was, quite literally, robbed by bestbuyeyeglasses.com.
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