Avoid this company like the plague! They are scam artists of the first order. As another reviewer notes, they operate under a number of different names (Call the “customer service” number, and notice that they don’t identify themselves by company name). I have been trying since January 2003 to get a credit of $150, resulting from an exchange, posted to my credit card account. My Email requests are disregarded. I have called numerous times, endured interminable hold times, have been bounced from one “service” agent to another, asked to call back, have been assured that the credit will be made “right away, ” “as soon as I hang up the phone, ” etc. Lies, all lies. Finally in April, they told me that the credit had been made back on March 16. Another lie. My credit card company confirms that no credit was ever made. I have spoken to Brian Peterson, Mitchell, Mark, Matt and others. They all say what they think I want to hear, then do nothing. They are very efficient at taking your initial order, debiting your credit card within the hour, calling you at home to high-pressure you into buying accessories you didn’t order. But try to get honest dealing? Forget it. Readers, if you have an unsettled dispute with this sham of a company and are still within 60 days of your original order, call your credit card company NOW! They may be able to help you. If and when I ever do receive the credit, I will post an amendment to this statement.