I made a purchase on 12/14 and they still have not shipped my order.
I have requested an update to when I can expect my purchase. It went unanswered.
I wrote again. No answer.
I wrote again asking for a refund. No answer.
I wrote again demanding my money back.

DO NOT GIVE YOUR MONEY TO THESE CROOKS.

THEIR PRODUCTS ARE PRICEY AND NOT COMPETITIVE.

Ordered three items from Beyond the Rack (from the same line) on May 2nd. Received a confirmation of purchase email that stated it would take 2-3 weeks to receive my items. I did not realize this when I placed my order, but of course this long shipping time is not something they openly advertise. I decided to wait it out and hope the items actually shipped sooner. I received a tracking number email 1 week after I ordered on May 9th stating one of my items was shipping and that not all items form the same line/sale will arrive at the same time. I received my item, by mail, over a week later on May 16th. In the mean time I had received another email stating the other two items I ordered were still pending. I was unable to find an email address on their website to contact customer service so I called. That was a big mistake. I was just taken around in circles and never got an actual human. I found their Facebook page and attempted to gain an email address through there. I was given [email protected]. So I dropped an email there noting my complaints about the long shipping times and inquiring about when my other items would ship, if ever. That email came back returned/undeliverable. Awesome. Tried contacting on Facebook again. My post was deleted and I was never responded to. I noticed a lot of complaint post on their page and one by one they were removed. Funny how they don't want potential customers to know what kind of scam they are running. After googling I was finally able to find a valid email address to complain to. After two days I finally received an email back from a very rude customer service rep. She stated their policy was 2-3 weeks shipping and that I'd receive the rest of my items by June 3rd. A month after I ordered them. I waited a few days and still did not receive a tracking number. By today, May 23, if they did not ship out, I certainly would not have them by June 3 since the first item took so long in shipping transit. I emailed back the customer service rep. demanding to know where my items are. She said they were in their warehouse and that she was repeating what she said before that they'd arrive by June 3. She was again terribly rude. I'm betting they will not arrive nor will I receive a tracking number. If by June 3rd the other two items are not at my door I will be filing a complaint with the Canadian BBB and contacting my bank. DO NOT BUY FROM BEYOND THE RACK! SCAM!

Slow and poor service. Merchandise is mediocre or less. Takes longer to receive than they lead on. Returns take even longer. And get this - NO REFUNDS. I call BS and never buy from this crappy business. BUYER BEWARE!!!

They do answer e-mails, and give you refund if cannot ship. But they do not notify you about that, and ship often junk you have to return back and loose money on shipping, by the way they claim if you pay your shipping - they will not charge you for shipping label they provide. So I paid my own shipping $10.45, they still CHARGED ME 9.95$ PLUS TAX (Canada), and I had hell time trying to get that charge back, they refused me! Only after I wrote I will post complaints on Interenet everywhere I could find - in places like here- they returned charge for unused shipping label without any excuses or explanations - after that I cancelled my last order (and they returned me only foritems, not for shipping again, the shoipping they never did!), and now I refuse to shop with them again. If you respect yourself, value your time and your good mood - you will not shop with them, their discount 30% is not worth it, after they send you used junk and make you feel like a piece of one! at the end of the day you do not get it cheaper, nor feel yourself a valuable customer of a "closed shopping club"...

I was excited to see a discount designer website that seemed legit but I guess "too goo to be true" is very true in this case. I ordered very expensive vitamins in September 2010. I sent 9 e-mails to the customer service email and never once got a non-automated response so they never helped me find my order. Delivery was a max of 15 days but I never saw my item until December 2010. When it arrived, all vitamins were expired. I then tried the customer service phone number and after 45 minutes on hold I got through to an actual human being. The were actually very kind and was very apologetic. They actually acted as if it happens all the time. She told me that I would receive a full refund and they would pay for the return shipping. I followed her instructions. It's now been 3 weeks and I have not gotten a phone call, email, or any refund like I was promised. i know paid for items that I returned. Unbelievable.

I saw other sites with the same situations posted all over it. I should have looked before I ordered. Shame on me. Please don't let this happen to you.