I, Smt. P.Nayak consumer of Bharat LPG bearing cons. No.4631 of Anand Gas Service (Ph: 033-2622-1495), Serampore, Dist- Hooghly made complaint on 29.10.07 for non-delivery of gas & poor service by the said dealer. After my complaint, on the same day gas was delivered to me vide receipt dt.17.10.07. Again I booked for gas on 29.10.07 but till date no LPG was provided by the said dealer inspite of several reminders. It is most harassing that the said telephone was always kept busy and rarely one could make contact after trial even for several hours. This is too much harassing by the dealer being appointed by Bharat Gas Authority.
It is very much astonishing that no such information is received by me about the action taken by the authority on basis of said complaint.

Hope, this time you will take suitable steps to eradicate this problem for the benefits and satisfaction of LPG consumers.

Regards,

P.Nayak
7/H, B.C.Mukherjee Lane,
Rishra,
Dist-Hooghly(W.B.)
M: 9836207116

PAYING FULL FOR POOR SERVICE: BHARAT GAS

I faced a pathetic response from Adlakha Gas Agency Sec. 9 Faridabad (Haryana) (tel no: +91 0129 2286852, 9911030041 ) very recently when we tried to do a cylinder booking. First of all their phone line & mobile is busy or nobody will bother to pickup the same. We tried for 3-4 days. Finally we had to personally go to the agency shop and make the booking. Inspite of assurance by the concerned person for delivery within 2-3 days, there was no delivery made. Again tried to call on the nos. and still unable to talk to anybody as nobody was picking up the nos. After waiting for 7-8 days had to again go to the agency shop and requested for urgent delivery as there was no gas left for cooking in the house. In fact if we hadn't follow up, they wouldn't had bothered to deliver at all.Still it took 4-5 days after that to finally get a gas cylinder. I just want to ask Bharat Gas & there agencies / partners that is this for what we are paying to them. Before these things get out of control, Bharat Gas should ensure that their agencies should not take the customers for granted.

Dear sir,

customer no 001215.card serial no 2255243.iam booking a refilling gas on-25-08-007 still 62 has gone not given me refilling so plz as per consumer rools take necesary action. to sri Rajarajeshwara Bharat gas agency. vemulawada,Dist,Karimnagar.505302 (Andhrapradesh.) i n d i a.Contact: 9440504871.

I booked a cylinder on 2nd Oct 07 and it is not yet delivered. The agency only makes false assurances that the cylinder will be delivered the same day. Atleast 3 times I had to go the agency office and a minimum of 20 phone calls had been made but in vain. I've read similar complaints on this company in this website. Has any action been taken by the company officials so far?

I have registered for booking the Gas Cylinder at Agency Ganapathyraja Enterprises 10 days back. I was promised that delivery will be done in 3 days. But i have not received the cylinder in the last 10 days. Whenever i call, the line is always engaged and sometimes they said, delivery person is not there other times they said out of stock... such irresponsible reply.