To Date: 29.11.2008
The Managing Director
Bharti Airtel Limited
H-5/12, Qutab Ambience,
Mehrauli Road,
New Delhi- 110 030.

Sub: Response to legal notice No. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-100658789 mobile
No.9831849551 of Mr.Dipayan Ghosh
Sir/Madam,
Please find herewith a response apropos of your legal notice no. LL/09-08/0215 dt.13.09.08 w.r.t A/c-115-100658789 mobile No.9831849551 of Mr.Dipayan Ghosh issued regarding recovery of outstanding dues of Rs.1015.44 [Enclosure 1]. In this context, I, the undersigned, would like to draw your attention to a few pertinent facts which have been omitted in the aforesaid notice.
1. It is true that I have been called up by one Ms. Sonali from Airtel Customer Care, City Center, Salt Lake who offered me a postpaid connection [Full Value 199 Plan-KOL] in a “limited period offer”, wherein I was promised a full talk value of my rental, no security deposit, no CLIP charges & the option of calling any phone anywhere in India @ Re.1/min. Since the offer was lucrative, I grabbed the offer at the first instance and was offered a SIM & allotted a customer account number with my due consent after completing necessary paraphernalia.
What I was NOT informed was that-
(a)The aforesaid mobile no. was already been allotted in the name of one Mr. Arnab Ganguly.
(b)That I would be repeatedly pestered during my busy schedule by incoming calls and sms from various private banks and financial companies threatening me with dire consequences if I do not reimburse/repay some credit card dues and/or loans incurred by the same Mr. Arnab Ganguly, thus causing me to suffer from intense humiliation and psycho-social trauma due to the utter callousness & negligence of Airtel Customer Care-providing the same number to two different customers and remaining complacent to sort the matter out despite repeated requests & complicating matters further by issuing a legal notice, whence a letter of apology was perhaps the need of the hour.
(c) That CLIP charges of Rs.50/- per month would be levied on & from the 3rd month and that too, would be charged separately and not from my unused talk value.
(d)That from the very first bill I would be charged @ Rs.1.20/min instead of Re.1/min as was promised by your sales personnel [Enclosure no.2].
(e)That the option of calling any phone @ Re.1/min was limited to the West Bengal Circle only & STD calls outside circle to any mobile in India will be charged at a much higher rate.
2. It is indeed a shocking realization that in the event of such non-transparency regarding allotment of new connection, hypocritical marketing strategies, and despite my repeated requests for change of number and blocking of promotional calls [through DND activation] falling into deaf ears, you were prompt enough to issue me a legal notice in lieu of a letter of apology on your part without even making a formal enquiry towards remitting my grievances.
3. In view of the above facts, I, a Grade-A Gazetted Officer in West Bengal Health Services, as a customer, would like to emphasize that if you insist on this undue and unjust payment for a service that was not at all allotted to me and the services of which could not be availed by me properly over the last few months, you may initiate legal proceedings as deemed appropriate by your legal cell, wherein, I shall have no option but to see that the controversy be settled by the Consumer Forum and the TRAI-since I feel that it is high time that a reputed corporate like Bharti Airtel should stop playing such cruel pranks on innocent customers like us.
Sincerely yours,

[DR.DIPAYAN GHOSH]
Consultant General Surgeon
WBHS.

I Pavan Shah residing at 202 Jessore Road, Shyam Lake Garden Kolkata (West Bengal) had applied for a Boardband Internet Connection on 09-04-2008 Vide REC No.195053 and Sef No.0046494 and your executive Mr. Subhra Kanti Das. Subsequently i was informed your Mr.Subhra Kanti Das
that they are not able to provide Broadband Connection at my premise due some technical problems, and he said that i would get my refund cheque within 15 working days, but sir i think it is almost 150 days.

Yesterday i happened to call your Customer Care at 033-44441111, unfortunately the call might have been transferred to your Delhi Unit. The customer Executive at Delhi Mr.Kunal was very stubborn and not trying to listen to my querying fact he said you should call kolkata branch. Now my Question is that I had applied for Brozdband Connection to Bharti Airtel not to the kolkata, although i called your kolkata phone number if it is transferred to delhi is it my fault. Is this the service of Bharti Airtel Limited.

Lastly, i would like to know from your company that this what the service Bharti Airtel is providing to the customer. Why we talk about 3G Spectrum etc... 0etc... when the company is not able to provide refund cheque for 150 days. It is highly unexpected...

I had taken telephone/internet connection which numbers are 40129957, 12916280 respectively. I requested to terminate the service on 17th of July. it was terminated and in August it was reactivated without my acknowledgment. I was charged rental bill for the month of August also. I cleared the outstanding amount and the Airtel agent which collected cheque from me assured about the refunding of the security deposit of 500 which I had given while taking the internet connection.
I was told that security deposit wil be refunded to me within 40 days. But afeter 9 months also it was not refunded to me. I have made several call regarding this but in vain.
I request you to do the needful.

Thanks,
Parashuram

Hi,

I'm Gopal from mumbai. I purchased a prepaid connection of Airtel from mumbai last month.While i was at mumbai it was working fine.I have submitted all the documents required to the dealer.On a business toure I'm on roaming now.I'm able to make calls using this SIM but i can not receive any calls.I have tried several times to the customer care but the answer is they are helpless.

I can't understand whom i should approach to get my problem solved.

Airtel India's Number One Service Provider-Is it true?

Thanks
Gopal
+91-9867384602

Myself was having Airtel Post paid connection 9967033101 but from Feb 2007 I discontinued the same as where my usage was on the higher side Airtel Made a habit of asking fpr the payment twice in a month failing which they use to discontinue the services.

Several time I made request to provide me Legal Bill against which the payment can be made in due course of the date but before the bill arrived Airtel always use to get the money on demand from my side as I was afraid of getting the services discontinued.

Late I changed the Service Provider and which discontinuing I again made request to Airtel to provide a legal Bill with subtracting the security amount given to them at the time of booking but till date no bill has been provided.

Yesterday 19th July 2007, Received a Legal Notice from Devi & Associates REF BCL/CH/MARCH-07/SRNO on Behalf " BHARTI AIRTEL LIMITED, 7TH FLOOR, NO-7 INTERFACE LINK ROAD, MALAD (WEST), MUMBAI-400064.

Mentioning that Airtel has followed up for the payment from last 3 months but till date I have failed to make the payment. Fact still remains that Airtel has never provide the Legal Bill neither made any calls to ask for payment.

Thanks & Regards,
Niranjan Zemse.