Copy of mail sent to nodal officer after repeated calls to complaints department

Sir/Madam,

[W.R.T: Failure to process multiple repeated complaints – 33987142, 33492422, 8277761, 34981710]

This is to bring to your notice the highly pathetic and deplorable service that your various complaint handling departments are providing. The issue that I am facing has been unresolved from 27th May, 2010. And I am sure that even this mail will go ignored with no resolution provided. I had applied for a connection on the 27th May, 2010 but had been informed on the same day that there were no new connections being provided. I had clearly informed the Customer Rep that he could process a refund of the amount. He said that he would deliver the money at home. After waiting for 3 days for the same and no response or action I informed the Complaints department regarding the same. They informed that a cheque would be sent out by the 11th June, 2010. On the 11th June I receive a message stating that an application for new connection was being processed. This was being actioned under no instructions from my end. I called up again and was informed that the refunds would be processed by 18th June, 2010. I waited till the 21st with no response. I was then asked to wait till the end of the month by which the cheques would be dispatched. Another call on the 6th July, 2010 yield the same result and proved utterly useless and a waste of time. And again a promise that was never meant to be kept. To make sure that I have tried all possible options before I write to you. I visited your Customer Relations Centre in Bannergatta Road. Spoke to a Customer Rep and registered another useless complaint that was supposed to make sure that the cheque was dispatched by the 18th July, 2010. This like all the other promises that Airtel made and will continue to make was a futile one. I have no other option but to take this matter to the Consumer Forum and get the issue addressed. Hence I would like to request a copy of the conversation/transcripts of conversation that I had with your various departments [details below]. I am willing to pay the processing fees to get these documents at the earliest. I am sure under the RTI Act this cannot be denied. I would also make it a point that I make use of any and every blog and review site available to make public your incompetent and inefficient service. It would be wrong from my part if another person has to suffer the same misery, torture and expenditure that I have gone through just because you do not know the basics of Customer Service.

Application Number:TBLR0123074
4th June, 2010 – Sateesh B. Refund promised by 11th June, 2010.
18th June, 2010 – Mohammed. Refund promised by 27th June, 2010 [End of Month].
6th July, 2010 – Ambica. Refund promised in a fortnight.
Interaction with Customer Relations Centre. Refund promised by 20th July, 2010.

Kindly provide details of the conversation to the following address
Anish Xavier
#24, 16th A Main, 17th Cross, BTM Layout,
16th Main, 2nd Stage, N.S Palya,
Bangalore – 560076.