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December 4, 2007
Deduction in Prepaid tariff
I am very upset that I left Vodafone family and joined Airtel. Because in Vodafone sometimes I wont get signal if i go for villages. Due to this reason i have taken Airtel prepaid connection. They are unnecessarily deducting amount when ever I recharge even though I wont call any body.
Simply they are deducting. Also when i called customer care I am not at all satisfied by the system. Because there is no option in the system to talk to customer care executive. This system is very good in Vodafone compared to Airtel.
In Vodafone 1,2,3.......9 for customer care executive but in Airtel it will come something which is not useful for normal user.
Please look into this and do well for customer satisfaction.
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November 14, 2007
Not able to contact the consumer help line despite trying continuously for a month.
I have been trying to contavt the help line for a month wothout suceess. The telephone goes on hold for 2-3 minutes followed by message that all channels are busy, try after sometime.
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November 14, 2007
Harrasment for paid bills
Hi,
I had a post paid no. of airtel 3 years back. The no. was 9818554679. I cleared all my payments to them almost 2/12 years back when their collection guy came to take it and i gave them in writing that the no. should be disconnected and account should be settled as that was the last bill that i paid to them. Now after 3 years they again come back and say that an amount is due. Its a total harrasment for customer after making the entire payment and after giving in writing these people are still harrasing by calling and sending people home. I want that this should be stopped immediately. All the more after visiting the showroom of airtel they say that the no. was disconnected 3 years back so they cantr give a detailed bill that proves the charges on me. Its a total mental and physical harrasment.
Thanks & Regards
Rijuta
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November 2, 2007
Terrible service!
I am from madurai. I renewed my Rs 375/- GPRS facility 2 days before the due date, but they deactivated the service without extending further and after several phone calls to my dealer today i got the Airtel Live facility activated but not able to download emai messages or visit other websites through my laptop. the mobile office is not activated. Support center people are all useless fellows. They don't even reply correctly and shut down their phone while i talking. This is not a good sign for a company like airtel. If they follow these footsteps soon they need to shut down their company. Useless company.
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November 2, 2007
sim activation status
i purchased a sim of Airtel around six months ago Of Mobile No. 9993947769 with all relevent documents and i chose lifetime validity.
After 8-10 days due to some technical fault my no. was diverted to other no.
i applied to block that sim by informing at Airtel Office Hoshangabad (M.P.), and i was given new sim with same mobile number with sim number 8991930000019045704.
but till date this new sim is not activated.
I've submitted all relevent documents again but till now i've been given so many appologies (like server problem/will be done in 1-2 days) e.t.c.
Now i'm waiting for ur positive response or i'll be so disappointed by the services of Airtel.
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October 30, 2007
Postpaid account deactivation
I am a high volume consumer of Airtel and my bills are constantly in the thousands. I recently had international roaming activated and had used the phone in Israel and consequently my bills for the current month are high. Airtel would not give me a bill but they want me to make a pre payment to continue outgoing service on my number. I refuse to make a payment without a bill and Airtel woul not agree. I am planning on taking Airtel to consumer court. If any one else has faced the same problem kindly contact me and we can make it a class action lawsuit. I personally cancelled my account with Airtel and am going with other providers for my mobile account.
Mahesh Subramanian
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October 29, 2007
Received less talktime on easyreacharge for lifetime validity
Recharged my mobile no.9818163804 on 18th march 2007 for Rs.444 against that i received Rs.100 talktime on lifetime validity. After receiving many assurances from costumer help care have all gone in vein
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October 5, 2007
Fraud & cheating!
I purchase new SIM Card from Airtel, this card allow us 1 month free Hello Tunes. After 1 month call from Airtel, he said if you continue Hello Tunes we debit your account Rs. 30/- & give Airtel to Airtel Balance Rs. 30/-. We make call to Airtel 20 times in last two month but not get A TO A Balance till date.
Beware!
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September 30, 2007
Billing fraud!
We have 2 Telephone connections from Airtel at our Noida office 314, Vishal Chambers, P-1, Sector -18, Noida. Tel No. 4312022 (in use since many years) & 4221472 (in use since last 2 months - new connection). The Payment against 4312022 are upto date, while due to non-receipt of the physical bill for 4221472, for the 1st month - the payment could not be made.
About a week back - while trying to make a call from 4312022 - the Automated voice response system gave the message "Due to non-payment of bill, outgoing call services has been stopped" - when we checked with the customer support - we were told that THOUGH THE PAYMENT IS UP TO DATE FOR 4312022 - OUTGOING CALL FACILITY ON THIS NUMBER HAS BEEN WITHDRAWN SINCE, THEY HAVE NOT RECEIVED PAYMENT FOR 4221472. this I feel is a breach of CONTRACT as far as a particular tel no. is concerned - WITH NO DUES & with NO BILLS received on the other number - how can AIRTEL Stop outgoing services!
Advise smb!
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September 24, 2007
Fraud done by Bharti Airtel dealer
in mid of august 2007 i purchased a lifetime prepaid sim of Bharti Airtel from an authorized dealer of Bharti Airtel of mathura, but the dealer sold us a life time prepaid sim which was already activated (about 2 months earlier) and that was issued on the name of any other person.the dealer didn't tell us about that, and now my incoming call facilities are closed due to the fake address given by that person. What is my fault here? And i am not getting any solution from Bharti Airtel. Someone suggest.
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