My name is Kuppuswamy, working in Bank of Baroda and residing in Thakur Village, Kandivli(East), Mumbai. I am a customer of AirTel for the past 1 1/2 year and my number is 99673 50431. I have serious grievance against AirTel and i would like to officially place my complaint. After a lot of struggle, i found this mail id to register my complaint, as there is no information anywhere as to where we need to register our complaint.

I would like to place on records of AirTel the following:

a. I applied for transfer from Post-paid to Prepaid on 11.07.07. I was advised to pay the unbilled amount for conversion, along with charges for new SIM, registration fee for life time prepaid and top up for Rs.200 . I paid the all monies prescribed to me on 11.07.07.
b. The phone was disconnected immediately.
c. I put the new SIM card, which did not get activated within the assured 4 working days.
d. Upon inquiry on 17.07.07, I was told that it would be activated in a day or two.
e. Since nothing happened until 21.07.07, I had to visit the relationship center again to inquire. I was informed that there is bill pending for payment. On probing further, the people at AirTel Relationship Center, Kandivli (East), Thakur Village, found that the system has generated the bill (as the billing cycle passed during the interim period, i.e., 20.07.07), irrespective of the fact that the unbilled amounts were paid on 11.07.07. Since the system has generated the bill, I was asked to make the payment of the bill, which I had already paid on 11.07.07. I religiously complied and paid the bill using my credit card on 24.07.07. I was assured that the amounts paid will come to my credit in prepaid account.
f. The phone did not get activated until, 31.07.07 and upon my inquiry at the above relationship center on 31.07.07, it was somehow activated on this day. Please note that it took 20 days for conversion from post paid to prepaid.
g. But to my surprise, no money is found in credit in prepaid account. While top up amount collected was 200, the credit found was around Rs.50, whereas, it should have been full amount of Rs.200. Besides, the monies I paid for the second time towards the same bill, should have come to my credit in prepaid account.
h. The relationship center assured me that they would probe the issue.
i. On 03.08.07, I made an inquiry with the relationship center and I was informed that they are taking the matter with the concerned departments.
j. Again on 07.08.07, i inquired for the same. I was shown a e-mail recd by the center confirming that the amounts were credited to my account, whereas my balance does not show any amounts. On further pursuance, the officials at relationship center questioned whether i used the phone exhausting the credit. Since there is no money credited to my account, I could not use the phone at all and hence, I told them that i have not used. At last they agreed to probe further.
k. On 10.08.07, i followed up further and i was assured that the money will be credited to my account today, i.e., 11.08.07. But, as of now, the money is not credited to my account.

Because of the above, I was to put to the following hardships

1. My phone is out of access for a period of more than 20 days.
2. I have been made to pay twice for a same bill.
3. I don't get any reply from either post-paid call center or pre-paid call center, since both dis-own that the account is not theirs. As a result, my only way to communicate with AirTel is to visit the relationship center, whose working hours don't match with my free hours.
4. Since the money is to come to my credit, i am not topping up the mobile in order not to cause further accounting difficulties. As a result, no out-going calls in my mobile for the last 1 month.
5. Above all, the behavior shown by the relationship managers at your Relationship Center is extremely poor. They tend to give some reply or other in order to avoid me and my queries.
6. We do not get any information about where we need to register our complaints also.

I would like to also place on records that I have undergone mental torture over the last one month. I have missed many calls and many contacts resulting in loss of business.

As a sincere customer and an official in a respectable position in a public sector bank, I register this compliant with you with all the hopes to get my grievance cleared. Besides clearing the grievances, I request the concerned that I should be suitably remedied for damages caused by you, in terms of interest for the amounts paid by me in excess of the requirements, for no fault of mine.

I need an immediately reply and remedy.

If you need any particulars, I am in a position to provide all the records.

Kuppuswamy
Sr. Manager
Bank of Baroda
Baroda Corporate Center, Mumbai.

022 6698 5336, 0 99673 50431, 0 98201 90702.