I'n not aware of purchasing anything... however I am getting for example 11 calls today... All they want are my private details... yet tell me it is confidential to disclose what I've bought!!! Dont have a pin number... Feel its a scam... asked to be removed from their records and so far have received another call!!! How do they have my details... and what is confidential about saying i'd bought for eg a floormop???
Feel harrassed and concerned as I foolishly gave my address and then they hung up!!!

Very concerned...

Anybody else had the same????

Bought a watch and was then sent a one of considerably lesser value rang customer services and hung up on twice as dared to ask to speak to a manager eventually promised manager would ring me however 8 days later I'm still waiting for this call told to return goods anne that I would receive a full refund + compensation for postage & phone calls however no refund received have had to enlist the help of credit card provider to try and get money back take my advice and avoid at all costsv

I have had around 40 phone calls in the space of 2 days from this Tv channel demanding that I pay money for goods that I have ordered of their channel I have stated each and everytime they have called that I havent bought anything and there answer is always the same someone else in the house hold might have used my phone which they dont and cant. They said the call was made around 1am I have checked my online phone records and also my phone and there is no record of me dialling their number. Is there a period of time when it becomes harrassing????

Needed a new Tv/DVD combi unit and saw one on BID TV's schedule on 18/06/10 on a falling price scenario which was due to close at (approx) 20.33 that night. I made an online/web bid of £50 as i was just taking a lucky chance it may be a crazy price reduction job.
It came up on my system with a notice in red that my bid was accepted, but, to warn that this item had previously sold for £249.99 in the past and it may be worth bidding again.The £249.99 price was in the "bid again" box at the bottom of the screeen at this point I thought i may as well up my bid to £100 and as i moved the mouse over to insert my new bid amount in the box to bid again, the screen changed and a message came up thanking me for my bid and confirming it as £249.99.
I called the Customer Service number ( if ever a number was so innacurately described it is this one) and advised a girl at the other end of the phone, which was obviously not UK based as the dialling tone changed while it was ringing the number, and advised her that i had made a bid in error for the item, which was an AKURA 21.5" tv/dvd combi unit, and wanted to cancel the bid. She informed me that the item would not show up on her system till after the auction had closed at 20.33 and to call back then and they would sort out the cancellation.
Unsurprisingly, my "bid" of £249.99 was the highest they received for the item, but, the auction closed at £199.99 and i was lucky that i would only have to pay £100 more than my original intended bid !!!
After the auction advised that the item was cancelled and i would receive a full refund in "10 working days maximum", but, should the item be delivered i had to refuse delivery.
I waited till 29th June and then checked my credit card account and Bid Tv site to see if refund had happened, but as expected, it had not and, more worringly, the item was showing on their site as "despatched".
I called customer service (?) number again to be told that a supervisor would call in next 24 / 48 hours to arrange the refund. This was after being informed that 1) i had refused delivery on 25/6/10 which never happened and 2) the item was back at their warehouse.
The promised call never materialised but a couple of days later i tried again and was advised that the matter was "being escalated to a supervisor and they would call in "next 24 hours".
This call also did'nt happen.
I called again today and after telling the first girl i spoke to that i wanted to speak to her supervisor NOW, i spoke to someone who advised that 1) I had refused delivery on 25th June...2) The item was not back in the warehouse but still with the courier...3) I cannot get a refund even though they know the item is back with the courier as the item's barcode has to be scanned back into their warehouse before a refund can be made...4) Should the item not be scanned back in by 7/7/10 i will get a refund regardless.

When i asked why i cannot get my refund now as the item is, by their admission, at the couriers, i was informed that it was not procedure to do this.

As i write i am waiting on a call back from someone at their uk HQ, which they refused to give me a number for, and i have been assured this will be before 5.00 p.m. today. You will understand that i am not holding my breath waiting on this happening

I HAVE JUST RECIEVED A PHONE CALL FROM A MEMBER OF YOUR STAFF WHO HAS JUST INSULTED MY GOOD NATURE. TO FIND OUT MORE PLEASE FEEL FREE TO CALL ME ON 07759724208 LEGAL ACTION WILL BE TAKEN IF CONTACT IS NOT MADE BY M.DS. THANKYOU MR J.B.JERVIS