I won two items, a bracelet and a ring which they were supposed to send together. I got the bracelet but no ring even though the packing slip said it was enclosed. I have sent several emails to their "customer service" but have never had a response. I have been forced to dispute the charge through my credit card company. I will NEVER use Bidz.com again.

When I first viewed bidz.com, I thought it was the best jewellery site ever. HOWEVER! When I finally purchased a Faberge egg, it was a complete disappointment. There were stones missing. The painting on the item was like a child painted it. All the lines were crooked. I would never give it to anyone. I would have shipped it back, but with the shipping expense, restocking fee, and the fact that refunds for returned merchandise takes too long, I really didn't want to bother. I also bought a pair of earrings. Although they were cute, they didn't shine like it did on the site and they were much smaller than expected.

I started following Bidz.com thinking the merchandise and the return policy were on the up and up and easy as so many on-line services are. The pictures of the jewelry are enhanced in color and size and the description never seems to fit the merchandise received. I cannot believe that people are really bidding on merchandise such as diamond rings that state they are worth 10's of thousands of dollars. The poor person bidding on them are paying thousands and probably get an inferior product. I only bought semi-precious stones which never looked as colorful as the picture and when bidding in increments of $1.00 the price went up by 2 and 3 dollars without showing who you were bidding against-probably the company itself. I have bought items twice, missed the fifteen day return policy on one order, and the process you go through and the rules for returning the second order and the inflated S & H was also ridiculous. I can't believe you have to get authorization/permission and then there is a restocking fee to return an item for whatever reason. DO NOT do business with this company-someone is laughing all the way to the bank and it is never the consumer.

I saw adverts for bidz dot com all over the net and thought that I would check it out. I googled it to see if I could find any negative implications but all that came up was more ads. I totally got duped I believed the 100% risk free auction. In any event once I received the packages I took one of the bracelets out of the package (supposedly a gold/ruby diamond bracelet) and my boyfriend started laughing! He said that it looked like bronze and the rubies didn't even look real. It was very light and there is nooo way that it is worth the $2000 retail they advertise. Honestly it was truly embarrassing to show my purchased jewellery to friends and family when they prompted me to see it. Everyone that saw it said that it looked fake cheap and truly; like jewellery compatible of a gumball machine. In total I purchased two bracelets and three rings. I paid nearly $1700 I may have well flushed my money down the drain. Every single piece was defective as the gems fell out merely by handling them. Quite honestly the next time I attempt to check a business credentials I'll put fraud/scam in the toolbar beside the name. I think bidz dot com has so many different adverts on search engines to bombard the consumer and sway possible negative ads from being foreseen. I only hope people will see comments such as these before thinking about purchasing from these scam artists.

Don't buy from Bidz.com - their so called return policy is a joke and they send you absolute GARBAGE!!! Here is my situation: I purchased a three stone diamond ring that had a 'compare to' price over almost $3000. That should be your first clue that there is an issue - according to Bidz.com customer service rep this does not mean a thing - it doesn't mean appraised value, it doesn't mean it is worth diddly squat. So don't pay attention to the BS that it is worth even what you are bidding on it because it is not.

I paid $300 for the ring, then I paid $33 for the so called Gem and Jewelry report which I might add doesn't mean a thing - see paragraph above, even to Bidz.com it doesn't mean a thing. Then I paid shipping of $34 or more to Canada, plus duty at the border another $45 or so. Lets see now over $400 now right - around $412 at least.

I get the ring and I am HORRIFIED by the condition of it. The setting is crooked, lopsided, doesn't even look like real gold, the diamonds are so cloudy and included they don't look like diamonds - in other words I wouldn't even let my dog wear this sucker, never mind sell it to anyone as an ENGAGEMENT ring. YIKES Needless to say, I couldn't even keep it to wear myself since it is so horrible, just atrocious - I show it to others and they agree it is a piece of crap, even at the price I paid, no one would ever purchase it under any circumstances and I am not about to ruin my ratings over this ring.

SO I call customer service at Bidz - a major hassle, and I am told that if the ring is 'as described' which it wasn't since the setting was all crooked. and the diamonds were throwaways, I would only get a refund of 85% if the price I paid. PLUS - NO REFUND on the so called REPORT.

I wrote a letter with the ring, paid another $20 to ship it back and went on the site tonight to see what had happened with my refund - they will only refund me $255 of what I paid so I lose $213 on the situation - I LOSE ALMOST 50% ON THIS PURCHASE.

NOW they will realist the ring and sell it to some other poor SUCKER. I am appalled by this. They are the biggest rip-off I have ever encountered. They are a publically run company that is listed on the stock market and I want to write to their stockholders to tell them they better sell now before more people figure out that they just want to rip people off.

I wouldn't recommend anyone to purchase stuff on this site. I explained the situation to customer service, wrote a detailed letter to the returns department and still I lose almost half of what I paid for this piece of crap.

Do not be a s*cker like I was and remember if it seems to good to be true it is probably a rip off. You won't even get what you paid for the thing if you need to send it back. Some money back guarantee that is. DON'T BUY FROM BIDZ, especially diamonds - even the most expensive diamonds are majorly included - read up on diamonds before you buy because their quality is absolute bottom of the barrel. If you want junk this is the place to get it and you won't get your money back.