I ordered a Sony DCR-TRV704 Digital Camcorder as a Christmas gift (order value of $750). These guys are complete frauds. They did not process my order until I called to confirm it, at which time they tried to sell me additional accessories and a warranty. Then, they lied about it being in stock. They told me repeatedly it was in stock and had been shipped, but could never provide a tracking number. They finally shipped me the wrong camcorder on 12/23 (model 240). I was forced to go out and buy at a local store. I received a return authorization from them, but then they rejected the package. The reason was the return authorization number was not on the exterior of the package. Their website does not list this as a return instruction, nor did they tell me this verbally when I got the return authorization number. I shipped it again (with return # on exterior of package), which they accepted. However, they did not ever credit my credit card. They told me when I called (twice) that their link with the credit card company was 'down', and didn't know when it would be up. I threatend them with legal action, to no avail. I finally had to request a refund through my credit card company. Luckily, I had kept good records. My card company provided a full refund, which Big Apple did not appeal. I didn't end up with it being completely resolved until April/May 2003. What a disaster. NEVER EVER BUY FROM THIS COMPANY!