Hello ,

I bought a set Nokia set from BIG bazaar's Mobile bazaar section. On purchasing they provided me the set its was noticed that one accessory was less. They promised to spot deliver it to me at my office or home.

I purchased it on 17/01/08 but till now they have not delivered it to me. On calling up the service person and the section head , i had to face the bitter experience of hearing abusive words from their part.

I have by now contacted them over phone more than 20 times till as of date, yet no positive response have been got,.
They keep tellingme that they have got the product with them from the company and that they have no time for delivering it due to their extended hours of work. The were also arrogant and rude and kept on saying that being a part of such a big shop they cant spare time for all the customers.
Which i don't feel is right on their part, for them to say after commiting to the customer to deliver it to
him or her.


The people i spoke to on phone were one

Mr Netto (he claimed him self to the the section head )
and
Mr Sandeep (contact no:9846555766
(who was the staff who provided me with the mobile on time of purchase.

And some others,who claimed to be big bazzar staffs ,& who kept attending some of the calls i made to sandeep , saying that he is at Mumbai, Ernakulam etc for business related purchasing and cannot be reached.

I have not experienced such rudeness and irresponsibility from any ohter place.

Please do make the corrective steps.



This complaint i have raised against the
Mobile bazaar section
at the Big Bazaar Platoon retail
Malabar castle,
M.g.road
Pazhvanaadi
Trivandrum 695036