Dear Sir,

I have to regretfully bring this your kind notice and request you to take immediate action against this cashier Mr. Ashok Phapale of your Ghatkopar Mall.

I along with my wife and daughter had done shopping from your Ghatkopar(West) mall today in the evening.

The details of my shopping are given below for your reference:

Cashier Name: Ashok Phapale
Till No. 7
Receipt No. 1460940
St: 4712,
Ch: 155011
Tr: 85351
Date: 29/08/10 ; Time: 19.28

This cashier was making lot of mistakes and we had to correct him every now and then. On one occasion he had even told and that really shocked us and also other customers that you can pay me cash and I will delete this item from Billing. We flatly refused his offer, because rather than correcting the bill, he wanted cash which will benefit both of us. This kind of practices (which is nothing but corruption) is found only in Government Organization and Municipal Corporations. I was shocked to see that such things are now openly done in your Malls.

One of the items in my big list of shopping was one Bottle of Mayonnaise Sauce costing Rs. 69/. However, after coming home we found that this cashier has charged us for two bottles Rs. 138/ and quantity written in the bill was also 2 Nos.

What action you want to take against this Cashier about his arrogant behavior and dishonesty is your decision, but least you can do is kindly arrange to send me Rs. 69/ he has charged us in excess of one bottle we have not purchased.

I hope that a reputed Organization like your will do the needful in this matter immediately.

Thanks & Regards,

Charuchandra Nerurkar
(Ph. 21028057/ 21027269;
Mobile: 9324787327.)