We visited Big Bazaar at Tonk Road, Jaipur store on 13th Aug 08 with the purpose of purchasing the 29” television. We decided to buy a LG 29” TV Slim Magic Model No. LG 29FD7AGE (this correct Model No. we came to know on 25th Aug itself). It was lying at the display with the tag price of Rs.11, 790/- carrying the model No. LG 29 FG2AG-TG. The next day we went again and told them that we need the fresh piece instead of displayed one. He told us that fresh piece is not available. Mr. Sanjay Gehlot (Team Leader of Electronics Dept.) told us that this low price scheme is available for 2 more days so if you want then you have to pay full amount right now. Then we gave the full payment to him and he didn’t gave us the Invoice mentioning that Invoice will be given along with the delivery only, we trusted him and we didn’t took even the Photo copy of the Invoice. He gave us the Delivery Challan bearing S No. 286 (scanned copy attached herewith) where model No. was not mentioned. He then told us that your opted model will come from Gurgaon office on 18th Aug and will be delivered by either 18th or 19th Aug. We called him on 19th and was told that due to Transportation strike, there will be further delay of 2 more days i.e. 21st Aug 08. We called him again on 21st and were told that it has already been dispatched and going to come on Saturday, 23rd Aug. On Saturday we called him at 12:30 PM and were told by him that your TV has arrived, you can come in the evening to take the delivery. In the evening before going to Big Bazaar we called him up once again and was then told that your model no. didn’t came yet, some confusion happened so it will take another 2 or 3 days to come. We went there and spoke to some Mr. Kapil Joshi, he told us that he will let us know the correct position by tomorrow i.e. on Sunday, 24th Aug 08. On 24th Aug, we got a call from Mr. Amit Joshi (Department Head-Electronics) saying that some great confusion is there between Mr. Sanjay and us. The model No. for which we paid is lying with us so please come and collect your TV. When we went there, he showed us some other model lying at the display with the model .No LG 29 FG2AG-TG. We told them that we didn’t pay for this model. We told him that we paid them for model no. LG 29 FD7AGE/RGE (after seeing the brochure as no brochure was available on 14th), he told us there is some confusion, that the tag might got exchanged. Then we told him that we didn’t opt to buy the TV after seeing the tag, we re-confirmed this price twice on 13th & 14th with Mr. Om Prakash (Executive-Electronics) and with Mr.Sanjay Gehlot, team leader of Electronics Department and they told us the same price which was mentioned on the tag too. We accept that tag might get exchanged but how it could be possible for 2 continuous days the same tag has been displayed. Both executive and team leader told us the same price and after waiting for 11 days they told us that the price is higher, you have to pay Rs. 3000/- additional for that model which has been selected by you(on 14th Aug) We managed to take the Original Invoice from Mr. Amit Joshi on 24th Aug 08. Till 28th Aug 08, the payment was lying with them, we didn’t received any television from them they told that you have to take the model No. LG 29 FG2AG-TG. Now you tell us why we should take that television that we didn’t selected. We have paid for another model and they are giving us some another model. The mistake has been done by Big Bazaar staff, why should customer suffer for that. Finally on 28th Aug we collected our payment of Rs. 11, 800/- by giving the Original Invoice (scanned copy attached herewith) to Mr. Amit Joshi.

This is the clear case of cheating and mental harassment with the customer. Advise to Customers - Beware of Big Bazaar as you can be cheated any time.

Sincerely,
Mamta Nanda
Nirman Nagar
Jaipur.

M-99290-97561.

They delivery boys just delivered My mattresses wherever they wanted and called me saying that as I was not there they delivered it to some other number. Funny thing is that I was available the whole day. Another funny thing they told that they will deliver it on Monday but they delivered it on Sunday. They are just non-sense. Reluctant to pick up the phones when I tried to contact them.

While Big bazaar claims that they have the least price for any product, that price may just be for display. It may not reach the consumer at all unless you have patience to verify the bill. My experience was with some offer in baby dresses, at their Udupi (Karnataka) outlet. In the bill I did not see the offer reflected, but the sales girl complained that it is the computer problem. what she did not know was I was in the business of building software for retailers and I know who is at fault :-). I called on the store manager. He too showed ignorance. Now i decided to verify the bill if I happen to go to Big bazaar again, and warned all my friends. You take care of that too!!

The Big Bazaar outlet has managed to convince me never to shop at a big bazaar ever again and not recommend it to anyone.

let me cite my experience at the Thane branch where I go religiously. Since the last 4 months that I have been going there, there has never been any air conditioning inside making the entire experience a pathetic and sweaty one.

The first time i enquired a few months back I was told that it was because of electricity cuts in Thane. The second time someone told me there was a compressor problem and today when I went there they had no excuse.

I personally feel that the person running it (if its a franchisee) is saving huge money on electricity by not running the a/c however what he is not realizing is that in this age where we have a D Mart and a Reliance just some distance away, the experience inside the store is what will count.

I took the number of the customer care but nobody answers the phone. I will try to get in touch with Mr Biyanis office and recommend a surprise visit by him to experience what Im talking about but I thought others reading this should BAN big bazaar.

Vijay

BIG BAZAAR SELLING GOODS AT A HIGHER RATE THAN THE ORIGINAL SUPPLIER. Ridiculous as it may seem. I was a die hard believer o big bazaar but this has really shocked me. Maybe this is what you do with other products also as people are not aware.

And this also fakes your challenge thing. i have written a mail to them. I hope they keep their promise of paying me the double amount.

Raj Koul (Just a consumer who has spend lacs at big bazaar and now feels cheated)