This a not a complaint, but its a complaint... A Techie's bad {really bad customer service} experience with Big Bazaar. A software engineer from Technopark, here sharing his bitter experience with Big Bazaar, one of the biggest retail outlet in Trivandrum.

“Beware of Big Bazaar cheating??

Now a days even a small retailer will replace their goods, if it seems to be not working. See the case when the dealer is Big Bazaar(One of the largest retail chain in India), Trivandrum. I purchased a 4 GB Transcend Pen drive from Big Bazaar (Kesavadapuram) on August 1st. At the time of buying they claimed that the product has 2 year warranty. After buying that I came to home and checked it in my PC. It was not detected by my PC. (Win XP OS ). Then I tried in another configuration and none detected that device. That day itself I came to Big Bazaar, Kesavadapuram with the bill and the box including the Warranty card and other packaging.

I directly contacted the manager who was in charge for the Electronic goods section. He said that he is helpless and they cant replace it with a new one. I argued that at the time of selling they told they will provide full service for the product. But he said they are not taking the service of ‘Transcend’ and I have to send that to ‘Transcend’ service center in Bangalore. I contacted other persons in their office and complained against this and everyone said the same story.

Then I went to Big Bazaar office at East fort(the time was around 8 pm). I told the matter to the security. He refused to let me inside with the packet and told me to come on the next day. There was a large crowd and I told this matter to people surrounded there. At last security allowed me to go inside and I met the manger there. I told him that, I just opened the pack and inserted the Pen drive to my PC but was not detected. That guy also told the same words.

Next day I registered a complaint to Transcend, US through their website (http://www.transcendusa.com) . But they said that they don’t have any authorized service center in India and Big Bazaar is not a dealer of their product. But Big Bazaar claiming that Transcend has a service center at Bangalore. The address given by ‘Big Bazaar’ for the Transcend service was ‘Intellic systems, Bangalore’. I didn’t send that damaged item to Bangalore(I don’t want to loose the courier charge too)

My doubt is, Are they selling the genuine goods or duplicates? It is apparent from my experience, Transcend is not responsible for their products sold by Big Bazaar. So Please think twice while buying goods from there.