Big Brand Tire in Ventura will ignore it's customers while they are busy talking on their cells to their buddies. I saw the mechanic drive my car to the front, hand the keys and paperwork to the front desk clerk and never even bother to mention to me that my car was ready. They just ignored me and made me wait there. They were not helping anyone at the time. I think it is a POWER TRIP to see how long they can make you wait. When I did go up and mention about my car being parked in the front ready to go, they acted like I was bothering them. I interrupted their play time.

This USED to be a great place as I spent big money on new Michillin Tires and had other services done there, But, never again!!

And if you do fill out the PHONY survey they give you with your reciept...THEY DO NOT RESPOND!!!

This is not the first and only time this has happened. I heard the same story from a family member and a friend.

So, if you have ALL day and like to be IGNORED... THIS IS THE PLACE FOR YOU!!!