Our '98 Jimmy stalled and locked up. Had it towed to the Firestone close to my house. They suspected it to be a transmission issue and bowed out of the repair at no charge. I called several transmission places and Rich at Big D seemed the most convincing with his free tow/analysis and $888.00 price. Slick salesman! After they analyzed the car, came up with nothing wrong with the transmission but the engine had locked up. They offered to put a low mileage replacement motor in for $1, 850. I was stuck so I agreed $1, 850 instead of $888. Rich called and said car was running great but the ball joints were grinding and needed to be replaced. Another $800. I was at their mercy now after sinking $1, 850 into it. So I reluctantly (and stupidly agreed). Several days later, supposedly all was repaired. I live 60 miles away and had no convenient way to get there. Sent a tow truck to bring it home ($90 ).
The engine stalled every time I tried to accelerate from a stopped position. The transmission (which Rich claimed was not a problem) was not shifting unless I let off the gas. The "check engine" light was on. I had to tow it back up there at my expense. Michael the mechanic ran a diagnostic check and found 7 things that should have been taken care of.
He reached over and lifted the distributor cap up. They had broken it when tightening the bolts. I left it with them again thinking they now knew what to fix. Wrong again. Rich said it was good to go. I asked him to drive it to be sure it wouldn't stall and the transmission would shift properly and call me. A week later he calls to find out when I was coming after it. I asked if he had driven it. He "forgot" to. Next day he calls saying it was ready. I get up there and drive it off the lot and nothing had been done except replace the distributor cap. It still stalled, check engine light was still on, transmission not shifting correctly and front end shimmied from replacing the ball joints. I called Monday expressing my frustration to someone other than Rich ( I was told he had been fired). Someone was supposed to call me back immediately.
No call. I called back today and Rich is answering the phone. Rather than volunteer to take care of this irate customer, he was now willing to rebuild the transmission and charge me for it when that was the original
reason I took to them from the beginning.
There is no honesty, integrity, desire to take care of customers. There is plenty of deceit, deception, lying and runaround at this place.
I asked Rich who the owner was. He said it was a corporation with 3 board members but no owner. I ask for their names. He didn't know.
Truth be told, Rich was lying. Owners name is Daniel Garcia. I am trying to find out how to contact him. I will be contacting an attorney. I am out $3, 000 and no satisfactory car repair!
I would send my worst enemy to this rip off joint but I intend to get satisfaction. Maybe class action is in order.