They should REALLY start to drug test their employees. Especially managers..I recently visited a store in Florida, and amazed to find 2 employees passing what appeared to be a "joint" in a car, while in the parking lot. These employees went back into the store and stocked shelves. The appearence was that of a drugged look...Mentioned something to the manager, and was told they could not control what employees did while on brake..WOW>>>Will not go back.

My daughter in law and I went to Big Lots on the evening of 4th of July at 830, the store closes at 900pm. We wanted to purchase some cold water and use the restroom while we were there, when we got there a sign stated no public restrooms on the door, Big Lots has public restrooms in this store. We went in and immediatley heard over the speaker everyone "get your STUFF and get to the front, we are closing, you have 20 minutes to get up front" we knew of some things we wanted to look at, so we went to the back and was looking at some bedding, and someone was already in the restroom, here comes the assistant manager and started telling us to leave (others were waiting too) I asked her if she sells cold water we were wanting some and she said, i dont care what you want, we are closing!!! all she was concerned with was who was in the bathroom, how long they had been in there, and it was someone who went in just as we came up, another man asked her to speak to the manager, she shouted at him and was poking herself in the chest and screamed I AM THE MANAGER!!! my daughter and law and I had enough, I told her we would leave, but we would never be back." I have bought over a $1000 in merchandise at Big lots in the past little while, as I am planning a move. I told her i was going to report her, she said go ahead! I walked over to her and asked her what her name was she put her badge in my face and said it is RHONDA!!! she was the most rude person i have ever dealt with at Big lots, i will not go back, I was going to find a Big Lots when i Move but now, i will look somewhere else, Rhonda doesnt need to work in the public, and I do not appreciate being yelled at, she kept screaming I HAVE TO CLEAN THOSE BATHROOMS!!! but I bet that is part of her job. Big Lots needs to look at the quailty of "Managers" in their Rogersville Store and let Rhonda go home.

From all the stuff that I bought from "Big Lots", only a few items survived the first 60 days. For example: I still have the window curtains... (this is the kind of stuff you can buy from them) - anything that can fail, will fail right after their 30 day return period expires. They know why they are not offering 90 days like Walmart... if you consider that the sooooooo cheap stuff from them ends up in the garbage can within a few months, you might agree that the price is not that great.

On Sunday December19, 2010 I along with my brother went to the BIG LOTS here in Portsmouth, Virginia located on Airline Blvd.looking for a certain camcorder.Upon arrivial we seen they were all sold out...!before that I had to wait for almost ten minutes before ANYONE would even acknowledge I was there.I am an African American I thought I would fit the profile of a theif and they would watch me...but NOOOOOO!.I got frustrated at the ignorance and went over to the cashier she was helping another customer.I asked her about the camcorder hoping she would call around like she had done for the other customer againNOOOOOOOOOOO.Instead she on her own said they were ALL gone and no other store had them.I went home irate as hell I CALLED the store in Chesapeake, Va, they had one, she checked for me and I got it!!!finally.Mind you the Portsmouth store was NOT busy early in the mid morning!!!.Customer Service where was it?, I am a customer and I did not get served!!!.Is this the best Big Lots have to offer the public?, I hope not!!.Looking forward to hearing from you ASAP!!!.Thank -you for your attention!!!

Renae, who claims to be the store 'manager' at Big Lots #4485 (90th and Bangerter) kicked my kids out of the store because my 14 year old daughter was not using a chair to her standards, and then got 'mouthy' in her opinion. What the so-called ‘manager’ didn't know was that I was one aisle over and heard the entire conversation.

My 14 year old daughter was sitting on a floor model chair with one leg over the side. This employee asked my daughter to "sit like a lady". My daughter complied by setting her other foot on the ground, and responded with "Okay". Renae then snapped back by telling my daughter “There you go; now you’re acting like a normal person". My daughter told her she was a normal person, and that "you don't know me". This must have been what Renae found to be 'mouthy' because she proceeded to speak to my daughters in a very loud and even more condescending tone.

She asked if they “wanted to leave” and told them that “we can play it this way. Is this what you want? Well, is it?” Both of my daughters answered only with “no” more than once, but Renae was already calling security to escort them out. My 11 year old daughter told Renae she “had done nothing wrong” and that she needed to “get my mom”. Renae said "I know, but that’s too bad, you're with her (referring to her sister), you need to leave too." Then started shooing my daughters, waving her arms at them with a “Come on, let’s go, let’s go!”

She fully intended to send my minor daughters out into a parking lot without regard for their safety. She lacked concern for notifying or locating an accompanying parent or adult and denied my daughter the opportunity to do so. Fortunately, being an aisle over I was able to catch up and walk out with them.

I feel the store 'manager' thought my daughters were in the store alone, targeted them for that reason and looked for an excuse to kick them out. Renae said all of two sentences to my daughters before telling them to leave. I call that age discrimination, possibly sex discrimination, sincemy daughter’s ability/inability to sit the way Renae figures her gender should was at issue.

I have considered purchasing furniture from Big Lots in the past and was allowed to try it out before hand, that's what a floor model is for, right? I have never seen a diagram on how Big Lots customers are allowed to sit in a chair, more specifically how a lady should.

Is this 'managers' job to tell people how to behave if it’s just against her personal code of conduct? My daughter simply had her leg over the arm of the chair. I don’t believe that is against the law or destructive to store property. If this is damaging to the furniture in any way, that chair is poorly made and Big Lots should reconsider putting their name behind it.

If Renae has some type of degree that makes her an authority on identifying a normal and moral person it must also entitle her to belittle those who don’t measure up. Aftermy daughter sat in the chair the way she was asked to Renae should have walked away and left it at that. Renae antagonized the situation and acted aggressively towards my children. At 14, 24 or 54my daughter has every right to defend herself against someone personally attacking her.

I'll make sure to tell everyone I know about my bad experience, as it's well known that is exactly what dissatisfied customers do. I will post this on my Facebook and MySpace as well as any consumer blog I run across. I will never shop at Big Lots again. My daughters and I set down approximately 35 dollars worth of merchandise and hadn’t even made it half way through before exitingthe store. At minimum wage, that's practically half of Renae's wages for an 8 hour shift. In today's economy I don't see how Big Lots can afford to employ people such as Renae, let alone promote them to 'manager'.