Big Men, Tall Men, Stout Men Shop

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Category: Lifestyle

Contact Information
59 Temple Place, Boston, Massachusetts, United States

Phone number: 1-800-458-5650
bigmen.com

Big Men, Tall Men, Stout Men Shop Reviews

Jerzy S. Bak May 13, 2010

Order not fulfilled

On April 2008 I ordered 5 items at Big Men, Tall Men, Stout Men Shop. The order was confirmed on April 20, 2008, and my credit card was charged. After a month or so I recived a package containing 4 of that items, together with an invoice No. 65511, dated May 15, 2008. There was a remark on the invoice: "... cardigan in navy will be shipped shortly...". I haven't got it until now, May 13, 2010. On June 23, 2008 I sent them a mail with complaint. No response I'd got. On August 08, 2008, I had a nice phone chat with a gentle lady. She promised she would give me a message concerning my order on Monday. Unfortunatelly she didn't say which Monday she meant. Numbers of Mondays have passed with no single word. They still keep my 125 $. Obviously I lost any hope. Obviously I warn everyone. I will never visit that web site again. Not to say the items they delivered were not following my order. E.g. a 100% merino wool sweter turned to acrylic one during the overseas travel. Pants 38 inseam shrinked to 36.

May 12, 2008

Order took too long

I ordered 3 pants on March 7, 2008.

On March 17, 2008 my Visa bank card was charged for the order.

On March 24, 2008 I started making phone calls to find out where my order was.

I made several phone calls and was given many excuses but no pants.

Finally, I received one of the pants on April 23, 2008 with hand written notes on the invoice stating that one of the pants would be drop shipped and the other would follow.

I called on April 25, 2008, and was told that the vendors would drop ship me the pants direct. I asked that that an email with the dates that I should expect the pants be sent to me and was told that an email would be sent. As of April 29, 2008, no email has been received.

I called on April 29, 2008, in the morning, and was told that all the customer service people were in the warehouse and please call back after 1 p.m.

I called after 1 p.m. and talked with Paul. I was put on hold for several minutes and when he returned he told me that the vendor was sending the pants in two separate shipments. I should receive one today or tomorrow and the other in 3 to 5 days.

On May 1, 2008 another pair of pants shows up. I’m still waiting for the third pair.

I called on May 7, 2008 at 9 am and talked with Gary. After being on hold for several minutes he returned to tell me that I should get the pants by Friday or Monday.

On Monday, May 12, 2008, I finally received the last pair of pants.