Dec 2010; I ordered 4 studded snow tires for my car; the told me I had to buy new rims so I did. When I drove down to get the new tires installed; I wanted to confirm with the sales person that I was dealing with that the tire sensors will still work, the manager of the tire store was standing there shuffling paper and started yelling at me; saying they NEVER said any such thing, I was totally shocked as I wasn't even talking to him in the first place, I turned back to the sales person and he stated that yes, they will work as it is activated by centrifical force and not an actual sensor unit (he made the mistake) so I got my tires ($1400), then they stored my summer tires for an addition $34... ok, I thought that was good. BUT, now that it is Spring; I called them to talk about swapping my tires over to my summers, they told me that they wouldn't install my summers until I bought 4 new tires from them, the told me they would be $225 a tire. I told them that the rear ones could need replacing but the 2 front were new and didn't, I asked if he could match them and he said he looked, not even a minute later he called back and told me to come and get my tires, they didn't want to help me. They have the WORST attitude I have ever seen, they're rude and they yell at their customers, they won't talk about tire performance or warranties, you really feel like they are doing you a big favor by even talking to you. If you do business with them; make sure you know what you're doing and be prepared to be VERY inconvenienced, treated like garbage and make sure you have lots of cash!!!

I have been a long time Les Schwab customer and recently decided to give Big O a shot due to the fact that Les Schwab has a very limited choice in the A/T selection. I visited the store located in Issaquah Washington. I found a set of Yokohama Geolanders P265 70 16 that I liked very much, I purchased the set and had them installed yesterday March 10th after I finished work, I work at the local Darigold plant across the street from them. They promptly installed the tires and I paid my 764.00 bill, it was pouring rain, like we always have here in Seattle so I jumped in the truck and left. On my way home I noticed that the truck was pulling to the right very hard, I have a 2005 Nissan Frontier Pick-up with about 59000 miles on it, never had an issue with this, shortly after I left the tire air pressure light came on, when I got home I pulled the truck into the garage and checked the air pressure, the front passenger side tire had 25 psi, while the other 3 had 40 to 42, ( recommended psi is 35 ), adding to my shock while airing up the front tire was seeing that all four aluminum rims had deep scratchs all away around the rims in a perfect circle in the same place around the rim. I went back this morning and spoke to the manager Jamie Ingle, he assured me they would take care of it, it was no big deal and that he had seen worse? ( That sure made me feel better ) I picked the truck up after work today at 3pm, they had buffed the wheels and got rid of 90% of the scratches, but you can still see some of it, some of the coating on the wheels came off. They seemed very pleased with the results when I picked it up and actually showed me the tire machine that had a worn plastic piece that had dug into the wheel. (That also made me feel much better about my trashed wheels) Anyway, moral of my story, I love the way the tires handle and ride, it's like a new truck, too bad the quality of the workmanship that goes into installation doesn't match the quality of your product, I'm highly dissapointed to say the least. I'm wondering if I have to buy the tires and take them to Les Schawb to have them mounted in the future, and even more so, what would have happened had I sent my wife in to have the install, she would have driven for days until the tire failed or caused an accident.

I'm Very, very displeased with the outcome of this but will make due with it. It's too bad in the long run, two of my co-workers really like the tires, Sorry to say I have reservations about recommending this store and I have to look at the damage every time I wash my truck, I thought about having the wheels replaced, I called Nissan today, 300.00 a piece, no thank you.

Today 2/8/11 I had a an alignment coupon for 49.99 from (1 stop auto shop) But is accross town, conveniently big O tires was right there where I was so I tough I stop by and ask them If they would honor the coupon, so I did I walk in and ask politly: Would you guy by able to honor a coupon for a different auto shop store? they look at it and they start laughing and they said for 49.99 NO way our aligment is 70 something. I said thank you i will just go accross town were I was suppose to go. I really want to understand why they would not honor the coupon they had 1 single car up in the lift. Anyways a block away in my way going across town I saw express tires, and they gladly honor the coupon...BIG O tires you SUCK!!! in the other hand Express tires Thank you very much!!!

Hello All, I purchased 4 P265/70R16 BIG FOOT A/T tires from this store. after 14, 482 miles and 2 rotations. I have over 90% tread loss on 2 tires. It has not been 3 years yet as you are lead to believe your tires are warranted for and the store will not replace saying, the tires are not warrantied for tread wear, only the road service is. You might want to call these people and try and figure this out before you consider buying from this company. Beware, for I was treated like an idiot as well.. the assistant manager rudely told me that I didn't take care of my car, that the tires should have been rotated 6 times by now. They were the ones to rotate them.. I have mileage, dates, and their initials to prove it.. I called them back after a bit of research.. to see if he would honor the warranty, he said he could only prorate it and that I was mistaken about the warranty to begin with.

8/20/2010 - Summit Blvd, Flatirons Crossing Big-O Location: I went in for new tire installation and alignment on my 2002 Chevy Impala. They had originally invoiced me for an alignment that the car after they checked did not need and then they decided to charge me $30 for their free alignment check.

Upon driving home I noticed a severe vibration in the steering wheel, which was not present when I dropped the vehicle off. A couple of days later I returned the vehicle and made them aware of the vibration. They rebalanced both front tires and told me they had initially given me the care back with both tires out of balance.

Again, upon driving home the vibration was even worse than the previous time. Later I would spend time removing my wheels at home only to notice that my hub centric ring on the driver side front was missing.The lack of this equipment prevents the wheel from being properly centered on the hub and generates a severe vibration causing substantial wear on suspension components and can lead to dangerous driving conditions.

The following morning I spoke with the manager of the Broomfield, CO. Big-O, Tom. He said that he would take care of ordering the ring and notify me when it had arrived. Eight days later I had heard nothing from anyone at Big-O, so I went down to the store. Tom, although present decided he was not going to speak with me concerning the problem he had already agreed to remedy. Instead in a passive aggressive manner he told me to take my business else where and voiced aloud to the store that they would as a matter of policy no longer be servicing vehicles with hub centric rings.

Before leaving the store another employee said he would call around and find me a replacement part for the one they had lost and were responsible for fixing. I didn't hold my breath waiting for a return phone call I knew would never come.

That night I contacted Big-0 corporate by filling out the online customer service form and requesting contact about the issue. Seven days later with still no contact from anyone at Big-O, I called the National Customer Service line and filled a complaint with a representative and was told that I would be contacted within 48-72hrs.

Six weeks later Big-O has held strong with their exemplary stick it to the customer service and I am ordering parts on my own at a cost of $100.