You are now chatting with Paramita (Sales)


Paramita: Hello, Welcome to BigRock Sales Chat, How may I help you?
Paramita: hi saket
Saket: I just deleted my hosting for upgrading it
Saket: But it is not displaying the amount in my funds
Paramita: go on MY CILLING >> SUMMARY
Paramita: do you see the funds there
Saket: it is not being displayed there
Paramita: may I have your domain name please
Saket: bigit.in
Paramita: do i may check from my records
Saket: ok
Paramita: was this offer within 30 days of money back
Saket: i dont need money back
Paramita: bigit.in - only the domain name has been mentioned here
Saket: Dear Saket,
Your Economy Linux Hosting Plan for bigit.in has been Deleted successfully. This order will no longer be active.
Order Details

Order ID: 36797128
Domain Name: bigit.in
Plan Name: Economy Linux Hosting Plan
Saket: fromBigRock.com Sales Team [email protected]
[email protected]

dateFri, May 13, 2011 at 11:58 AM
subjectCompleted: Deletion of Economy Linux Hosting Plan for bigit.in

hide details 11:58 AM (21 minutes ago)
Paramita: addition of hosting plan for bigit.in and deleting them has taken place only twice so far
Saket: ok
Paramita: once on -17th Feb
Paramita: and second on March 12th
Saket: because you not provide upgrade/hosting plan option
Paramita: after that there were no pending or deleted orders for hosting for bigit.in
Saket: this method was suggested by your technical support to me
Paramita: do you remember the name of the person
Paramita: so i can transfer the chat to that individual
Saket: no..
Paramita: your last tranwsaction was on 13th May
Paramita: but the payment is pending for 2966.18
Paramita: i dont find any other records sir
Saket: mam the order is deleted now
Saket: you cant see that
Saket: so i dont want to upgrade
Paramita: the order for hosting for bigit.in was last deleted on march 12th
Saket: please reinstate it
Paramita: but there are no funds for the same
Saket: If the hosting was deleted where is the fund
Paramita: let me check the details
Paramita: i will need to check with the billing team
Paramita: please stay online
Paramita: sir i request you to send me an e-mail at [email protected]
Paramita: and cc it to [email protected]
Paramita: stating that you have not been refunded an amount of 1048.29/-
Paramita: when you had deleted an order for essential hosting for bigit.in
Paramita: within the money back period
Paramita: and that it is not reflecting in your account
Saket: I mailed you
Paramita: thanks
Paramita: you must have received a ticket ID from the billing team
Saket: not yet
Paramita: let me check
Paramita: sir the balance amount has been refundede to your bank account
Paramita: that is why it is not there as balance
Paramita: the money went back to your account on march 15th via ccavenue
Paramita: are you there
Saket: mam
Saket: let me explain you
Paramita: give me your number
Saket: First I purchased hosting from on my own
Saket: then due service negligency i deleted it
Saket: And i got my refund
Saket: After that I was sponsered from the company which i joined
Saket: They paid for me and thier hosting
Saket: Now
Saket: How did i got the refund
Paramita: no sir
Paramita: on 17th feb you placed the order and paid the money
Saket: I am saying that i not need refund
Paramita: then you deleted it
Paramita: the money went back to your bank account
Paramita: it cant come back
Paramita: you will need to pay again
Saket: "Saket: First I purchased hosting from on my own
Saket: then due service negligency i deleted it
Saket: And i got my refund
"
Paramita: the same funds cant be used as they went back to your account
Paramita: on 15th mrch
Saket: mam
Paramita: there was no payment from company
Saket: just check
Paramita: 6073205 23689097 6249310 Addition of Essential Linux Hosting Plan for bigit.in for 12 months Feb 17, 2011 10:26:08 AM Invoice (1310.36) 0.00 23689098 6249310 Discount Credit on Transaction ID 23689097(Addition of Essential Linux Hosting Plan for bigit.in for 12 months) Feb 17, 2011 10:26:09 AM Credit Note 262.07 0 23689098 6249310 Discount Credit on Transaction ID 23689097(Addition of Essential Linux Hosting Plan for bigit.in for 12 months) Feb 17, 2011 10:26:09 AM Credit Note 262.07 0 23689115 6249310 Received INR 1048.29 for Payment for InvoiceID(s) : 23689097 via Netbanking/DebitCard (Ref: Payment-C-6249310-2841059) Feb 17, 2011 10:28:24 AM Receipt 1048.29 0. 23690294 6249310 Sales Reversal Credit for Deletion during Moneyback Guarantee Period of Transaction ID 23689097(Addition of Essential Linux Hosting Plan for bigit.in for 12 months) Feb 17, 2011 11:33:13 AM Credit Note 1048.29 0.00 12:45 36074438 23690570 6249310 Addition of Essential Windows Hosting Plan for bigit.in for 12 months Feb 17, 2011 11:47:44 AM Invoice (1310.36) 0.00 21 36074439 23690569 6249310 Addition of Essential Windows Hosting Plan for bigit.in for 12 months Feb 17, 2011 11:47:44 AM Invoice (1310.36) 0.00
Paramita: you can check this status
Saket: [email protected]
Saket: mam check this id
Saket: it was purchased from my company's id
Saket: [email protected]
Paramita: this account is under VK Khoasla
Saket: yes
Paramita: in this account all records are sorted
Paramita: there were 2 hosting order placed
Paramita: 4502.88 was paid on march 30th
Paramita: these were deleted again
Paramita: 2 more orders placed, 2 more deletion
Paramita: balance - 4502.88
Paramita: then bigit.co was placed
Paramita: and a hosting order was placed
Paramita: total cost
Paramita: 2318.37 used from 4502.88
Paramita: now the new balance 2184.51 is remaining
Paramita: then economy hosting plan added which costs
Paramita: 2238/-
Paramita: so pending 52.37/- was added
Paramita: and the account is active
Paramita: so there is no balance here
Paramita: is that fine?
Saket: no thats not fine
Saket: then economy hosting plan added which costs
Paramita: 2238/-
Paramita: please explain
Saket: this is mising
Paramita: you mean you deleted this order
Saket: yes
Saket: yo got it
Paramita: as per your records - Addition of Economy Linux Hosting Plan for bigit.in for 12 months Apr 14, 2011 9:28:10 AM Invoice (2236.88) 0.00
Saket: yes am
Paramita: yuo gave me an incorrect user id first
Paramita: and then told me that you have a problem in a different account altogether
Saket: no mentioned it before that it has been sponsered by my company
Saket: then i transfered it in my account
Paramita: but i need the company id which was given much later
Saket: then how i gave you a wrong id
Paramita: i request you to provide correct details to save both our times
Saket: ok sorry for that
Saket: now please
Paramita: you deleted th hosting plan from - [email protected]
Paramita: right
Saket: No I purchase it from [email protected]
Saket: and transfered it to [email protected]
Saket: and i deleted it there
Paramita: have you moved the order from one account
Saket: yes yes yes
Paramita: to another
Paramita: sir when an order is moved
Saket: yes mam
Paramita: you then dont get the 30 day money back
Paramita: when you click on delete the order
Paramita: there is a box that appears
Saket: i dont want money back mam
Saket: i want my lost hosting
Paramita: and it shows that if you proceed, you will lose money back
Paramita: you wont even get it in your account
Saket: no it never showed me
Paramita: you wont get it
Paramita: sorry
Paramita: the box where you ticket
Paramita: ticked*
Paramita: it was mandatory
Paramita: it was before the confirmation
Saket: no mam it was never displayed to me or explained
Saket: this is an error from your server end
Paramita: try deleting an order from the control panel
Paramita: it will always ask you to confirm your deletion
Paramita: there it always shows
Saket: ok it will ask for order deletion...
Paramita: right
Saket: it will not say me that your money will be lost
Paramita: there is a box where it is written in read
Paramita: that all your content will be lost
Paramita: so will the money back
Saket: content does not means money ????????
Paramita: WARNING !!! If you confirm the deletion of this service then all data relating to this service will NO LONGER BE AVAILABLE and there will be NO WAY TO RECOVER ANY DATA associated with this service. Note: Money Back Guarantee This service is within the Money Back Guarantee period. Your customer advance account will automatically be credited with INR 1310.36 on deletion of this service. Kindly note that if you re-order Web Services for airportresidency.com or any of its domain aliases, the money back guarantee will not be applicable to any such new order. If you are 100% sure that you want to go ahead with the deletion of this service then tick the check box below and then click the "Confirm Deletion" button:
Paramita: Note: Money Back Guarantee This service is within the Money Back Guarantee period. Your customer advance account will automatically be credited with INR 1310.36 on deletion of this service. Kindly note that if you re-order Web Services for airportresidency.com or any of its domain aliases, the money back guarantee will not be applicable to any such new order.
Saket: mam I am not asking fro money back
Paramita: sir money back and money in your account mean the same thing
Saket:
Please giving me back my rest 11 months hosting
Paramita: so money wont be returned to yur account
Saket: I dont need money
Saket: Please give me my 11 months hosting
Paramita: it wont be credited to your account either
Saket: Thats possible
Saket: Any cant absorb funds
Paramita: there is nothing we can do
Saket: Money back Means The money to be refunded back to the acount from where it has been credited..
Paramita: yes you are right
Saket: I am asking please create my hosting account with 11 months
Paramita: but money goes back to the same account
Paramita: and not a different one
Paramita: you moved orders
Paramita: and then deleted it
Paramita: so that rule does not apply here
Saket: then what
Saket: this your internal rules
Saket: have you provided this to us when we purchased your services
Paramita: these rules apply to all our customers throughout the globe
Saket: No Mam
Paramita: This process allows you to move your Domain name and all related services that may have been purchased for this domain, from the current Customer Control Panel to a new Customer Control Panel. Please enter the Customer Id and Customer Username of the Customer Control Panel to which you wish to move these services.
Paramita: all terms and conditions were mentioned
Saket: No did i agreed it
Paramita: and you have registered and deleted order many times sir
Saket: So it does not apply on me
Paramita: you had to click on agree before proceeding
Paramita: so it was agreed
Saket: No I never clicked any agreement without reading
Paramita: sir i cant help you
Paramita: its a company policy
Saket: This is a sort Fraud...
Saket: And it will be reported...
Saket: When I book A hosting
Saket: You ask For the domain for which Hosting needed
Saket: Then Select Comes Select Your Payment Method
Paramita: sir when you move an order from one account to another and ask for refund in a different account altogether, then that is not a healthy process either
Saket: Then It goes directly payment gateway.
Saket: When did I agreed on any agreement..
Saket: Please Prove it
Saket: If it is proved I will leave the money
Paramita: it is there in your control panel
Paramita: Note: Money Back Guarantee This service is within the Money Back Guarantee period. Your customer advance account will automatically be credited with INR 1310.36 on deletion of this service. Kindly note that if you re-order Web Services for airportresidency.com or any of its domain aliases, the money back guarantee will not be applicable to any such new order.
Saket: That is your server problem not mine
Paramita: i copy pasted this from your control panel itself
Saket: It is Money Back Guarantee
Saket: Not that your fund will be lost
Paramita: this is not a server problem
Paramita: this is a policy issue
Paramita: and when you tick mark on it
Paramita: you accept it
Paramita: which you had to do
Paramita: before deleting the order
Saket: Then on which step it is explained to us
Paramita: Kindly note that if you re-order Web Services for airportresidency.com or any of its domain aliases, the money back guarantee will not be applicable to any such new order.
Saket: It should be noted to us before order deletion
Paramita: check the next line
Paramita: you did not abide by it
Saket: Hello
Saket: Lets me explain you again
Paramita: you re-ordered the hosting in a different account
Paramita: and then deleted from there
Paramita: sir i cant help you
Saket: the order was deleted because of technical support team
Saket: Beacuse they were not able to provide rewrite module in windows hosting
Saket: They said they are unable to do so
Saket: plaease delete your order and shift to linux hosting
Saket: which i never wanted
Saket: if you are keeping chat record you can see it there
Paramita: do you remember the name of the person yu spoke to
Saket: Now how Am I gulty
Paramita: technical team might have told you to delete the order
Paramita: not move it
Paramita: thats for sure
Paramita: you moved the order
Paramita: thats where the problem was caused
Saket: Have alook on it
Saket: When the first time i deleted my order and also got my refund
Saket: You are now chatting with Chhaya (Support)


Chhaya: Welcome to support chat, how can I help you?
Saket: Please Make the installlation of Smart Tack to work
Saket: My domain is
Saket: Bigit.in
Chhaya: Please give me a moment while I check the details
Saket: hello
Chhaya: Where have you installed it.
Chhaya: ?
Saket: bigit.in/support
Chhaya: Please be online while I check
Chhaya: There is an application called SmarterTrack already installed on your Plesk panel
Saket: yes it is not working it gives error
Saket: HTTP Error 500.22 - Internal Server Error
An ASP.NET setting has been detected that does not apply in Integrated managed pipeline mode.
Saket: hello
Chhaya: Yes
Chhaya: Which .NET version does the application require?
Saket: It is your application
Saket: It needs it think 2.0
Saket: HELLO
Chhaya: I have changed the .net version to 2.0
Saket: WILL IT WORK NOW
Chhaya: Please wait.
Chhaya: In web application, SmarterTrack is installed twice.
Saket: YES
Saket: IT DIDI NOT WORKED
Chhaya: Kindly uninstall one of them, please.
Saket: I TRIED TO REMOVE
Saket: SO I DELETED THE FOLDER
Saket: BECAUSE IT WAS TAKING SPACE
Saket: IT WAS NOT GETTING UNINSTALLED
Saket: AND IT WAS ALSO NOT WORKING
Saket: I AM NOT ABLE TO DO IT FROM MY END
Chhaya: Let me check.
Chhaya: Can you please send us a email with regards to same issue at [email protected]
Saket: What i have to mention in my email
Chhaya: You just need to mention the domain name along with the issue that you are facing.
Saket: i have send the mail
Chhaya: Can you please provide me the Ticket ID.
Saket: i have not recieved any ticket id
Chhaya: nO WORRIES.
Chhaya: Can you provide me the email id from which you have emailed us.
Saket: [email protected]
Chhaya: Got the email.
Saket: Ticket ID: PLF-241700
Chhaya: Ticket ID: PLF-241700
Chhaya: We will get back to you via email.
Saket: ho wlong it will take
Chhaya: This might take some time.
Chhaya: Is there anything else that I can help you with?
Saket: my future development depend on it
Chhaya: We will help.
Chhaya: Do not worry.
Saket: ok lets hope so
Saket: bye
Paramita: yes you did
Paramita: there is no mention about deleting the order here
Saket: It was the chat record
Saket: Now just tsupport tickets
Paramita: ya so chhaya just asked you to send a mail
Saket: After that I forced to do so
Paramita: she never asked to move the order or delete the order
Saket: Hi Saket,

I apologize for the delay in response in this regard and inconvenience caused.

Although you have deleted the hosting service for bigit.in, I would like to inform you regarding the case with the SmarterTrack application, available in the Web Applications of Plesk.

There was an issue with that application itself as a result of which its configurations were not getting completed after installation. Our developers checked all the possible settings for it, however application failed to work as one-click app available to install. The settings had to be done manually from the web.config and thus it did not fit as one-click app. We have thus removed this application from the Web applications.

I would like to thank you to bring this issue to our notice. I tried calling you a while back but your phone was switched off.

Regards,
Jay.
Saket: And I cant keep record of every chat
Paramita: you were not forced at any point sir
Paramita: it is stated here that there was issue with your application
Saket: Ok You will provide this sort of service and customer experience and i will not be forced to.
Paramita: Although you have deleted the hosting service for bigit.in - which means you deleted the order even before the reply
Paramita: your action was taken without consultation
Saket: After the mail from Mr jay I was really convinced and i agained came back for service from big rock..
Saket: But now feel sory for this mistake..
Paramita: and the warning message appeared on your screen too
Saket: This fund really not matter beacuse i am not asking money back from you
Saket: But there should be some business ethics
Saket: There is a record an order was deleted ...
Saket: But the fund is missing
Saket: This really stings something not good
Saket: We are also working in service sector
Saket: And we are taught and we also preech...
Saket: "That Customer is Always Right" in valid reasons...
Saket: But Now you preech me "Customer is Wrong And we are Right"
Paramita: That Customer is Always Right" in valid reasons... - there is no validity in this case
Paramita: as the policies were laid before
Saket: The Money will be lost has never been mentioned anywhere...
Paramita: it was, you didnt notice
Paramita: i have copy pasted the content
Paramita: you can save this conversation
Saket: Whereas It is Mentioned that I will not get that money back in my Bank Account...
Saket: If any body Deletes His 1 Month 15 Days..
Saket: He will not lose his rest 10 Months 15 days Service
Saket: I am Asking Service not For Money..
Paramita: money is paid for service
Paramita: i cant help you in this case
Paramita: you can however send an e-mail to [email protected]
Paramita: with your grievances
Paramita: and the management will reply accordingly
Saket: You are repeatedly using This Words"i cant help you in this case"
Paramita: yes as i cant
Saket: I think you are here to help us not the company
Saket: Ok thaks for the supportplease mail Me in written
Saket: from company end
Saket: I will Use this for the company promotion
Paramita: you need to send the mail to [email protected]
Paramita: and we will reply to tht
Saket: Thanks
Paramita: welcome