Ordered a projector screen back on November 17, 2008. As I never received it as promised I contacted the company on three occassions in December 2008 and January 2009. Everytime I was told it was on back order and would be shipping soon.

I finally told them I wanted to canceled order in February 2009 and was given a cancellation number. They have never credited my credit card which is supposed to be done within 30 days according to VISA. In my last contact with the company I was told they are under new management and good luck in getting my money back.

In checking their website they still have my order in their system. Have filed a complaint with my credit card company so hopefully I will get a credit.

Big Screen Center is the worst company I have ever delt with in terms of customer service. They are quick to charge your card and slow to get you the merchandise. I placed an order on Jan. 5 and I was assured I would receive it by Jan. 15 at the latest. When I called on Jan. 15 it was no where to be seen. Over the 2 weeks I talked to 4 different customer service reps and managers and I honestly received a different story about where my merch was from each. They lied and were completely ambiguous about all information. They blamed the problem on everyone but themselves and refused to give any refund. The kicker is they even threatened to charge me a cancellation fee when I asked to cancel my order. Because of their bad business I have had to pay $1, 000 to rent merch similar to what I ordered. I will never do business with Big Screen Center again and I urge you to do the same.