I am an NRI staying at Palakkad, Kerala and I would like to inform about my bitter experience at BigBazaar (English church road), Palakkad, Kerala. It was the most embarassing moment when the security guy and an employee behaved impolitely. There was a malfunction in the detector (16/12/2010; around 3 pm) near the exit and it stupidly started to alarm when my 5- year old daughter passed through it. We checked her and there was nothing in her pockets or in her hands. Instead of clearing the situation, the security guy and the employee at the exit started to make funny comments and laugh. It was very embarassing when people started watching us.
It is easy to start a business like Bigbazaar copying the foreign super-markets, but it is also important to follow the foreigner's way of treating customers in a situation like this. I have travelled to many countries, visited many top-of-the-line shops and I have never encountered such an embarassment.
I never want to go back to that shop again and I will also try to alert people on such petty behaviour at BigBazaar, Palakkad, Kerala.
I hope that you can understand my point and I also hope that the service will be improved in the future.
Best regards,

My experience: I went to BigBazaar hebbal today (06May2010). After little shoping in the ground floor I steped into lift to go to 2nd floor to continue my shoping. Nightmare, lift got stuck and no one to help! To the hight of unfortunity I took my family also with me that day. My wife and a 8month old daughter were with me.

Once I realized that lift is stuck, I pressed the alarm button in panic hoping someone will rescue me. I kept on pressing alarm for about 15mins without any answer from any side.

I tried to open the lift door myself, It got opened a little, this is the time BigBazaar employees could see us. I was making noise from inside. But, no once seemed cared about. I kept on shouting and felt like I am shouting in the midst of thick forest.

Fortunately another customer listened to me and he opened from outside so that we could come out. After I came out I wanted to see the floor manager, so that I can complain about this and ask him to make sure this doesn't happen to anyone else.

Initially no one was even listening what I was experiencing. after a long and loud shoutings, Mr.Sahan Hegde came introducing as the floor manager. Instead of sorry, he was trying to explain his problem.

Boss, I am not there to solve his problems. I am there to shop for my convenience. And BigBazaar should take care of their customers in their premises. Its their responsibility.

He is not ready to take this as a complaint. There is no procedure of taking customer complaint.

This inconvenience meant nothing to all employees in the floor and were looking at me as if I am making unnecessory noise.

Feature Group is futureless group as some one said it right. This group does'n even have customer feedback process in place. They are not running business as a corporate. Better buy from your next door store than going to these careless people.

Thanks,
Subramanya Bhatt