We were having carpet scheduled to be installed on a Monday at 9:30am. When no one showed up for a couple hours I called to see where the installers were. They said they didnt know and didnt know when they would show up. Come to find out they finally tell us that they accidently scheduled it for Tuesday instead of Monday and didnt know when someone would be able to make it out. They finally show at at 2:30 and did a good job. We tipped the installers because they did a good job and they are seperate from Big Bobs. When I talk to the lady the first time I explained how this was very unprofessional and bad customer service. To have something scheduled for 930 and then show up at 230. No one apologized and I didnt think we should of been charged for the full price or should of at least gotten a credit. She said to please pay the installers the full $150 and she would talk with her manager about the credit and give me a call back. I waited 3 days and no one called so I gave them a call back. I spoke with a different girl and she asked me to hold, some guy jumped on the phone and said he was the manager, he was very defensive from the get go and said he wasnt going to credit someone back just for a mistake. He said why did we tip the installers if we werent happy, I told him we were happy with their job not with their customer service. He went on and on with a huge attitude and he sounded like he had no experience being a manager in customer service at all. After trying to explain the situation, within 2 min he tried to get off the phone. I told him no one even apologized and if they made their decision to not credit anything why didnt anyone call me back as they said they would? I called headquarters and come to find out he wasnt even the manager. His wife is and when I asked to speak to someone above him he said no one was above him. I got the name of the owner from headquarters which the "manager" didnt even provide as he should of. The customer service and the people here are just plain ghetto. They dont understand the concept of customer service. That goes hand in hand with any business. Its not so much about getting credit for anything anymore its the way he handled the situation. He didnt even acknowledge their mistake- he tried to blame it on the installers. what kind of "manager" doesnt take responsibility and tries to blame others. I told him we wouldnt be going throug them to carpet out other rooms and of course he didnt care.