Hi,

This is a big scam. They take the membership money in advance, deliver DVDs promptly for 2-3 days to falsely establish the fact that they provide good service and then disappear after that with no trace. I have called almost everyday for the last 8 days to get a movie picked-up and the next one delivered, but nobody in rental Bigflix is remotely bothered for this basic service running their whole movie rental business. The Customer Care is full of dumb parrots who can only say one line, 'I have taken your complaint and I am forwarding it to the concerned department'. That is all they have been told to say, seems like a bunch of zero IQ school dropouts. If you request the CSE that you want to speak to a supervisor/manager, they will put the call on hold for eternity and come back saying they could transfer the call. They do not come any dumber than renal Bigflix customer service executive. Rental BigFlix has set the bench mark for the worst customer service, dumb of the dumbest customer service agents, zero responsibility and money making scam.

S S DASS

I had subscribed for Bigflix 3 months (limited) promotional offer and was told that I would be entitled to a scratch card which would lead to certain gifts being gift free of cost. I was not told of any additional costs at that stage. The Scratch Card invariably contains Benetton Sunglasses. I waited for the Sunglasses for almost a month and when I did not receive it, I checked with Bigflix. To my utter shock, I was told that you have to shell out Rs. 350 towards courier charges for the same. When I said that this was never told to me at the time sale, I was asked to see the scratch card.

It is quite clear that the scratch card would be given only after the customer has paid for it. Unless they tell the customer in advance about these charges, how is he going to know about it?

This is an example how Bigflix is cheating its customers. If they have any decency, they should refund my money immediately.

Let the customers beware of the fraud!