I ordered a battery from them. What received was the wrong one and it was defective. It took two online requests and four phone calls just to get a return shipping label. When they got it back it took two weeks, a phone call and an email to get a credit. When the credit did appear it was shorted by 10% with no explanation.
In the two months I spent hassling with them I was given excuses like a computer crashed and the credit card company refused the credit.

I ordered spare parts for my Suzuki LT-R450 from BikeBandit.com

I added the parts to the cart, and during checkout I noticed that I was being charged $167.97 for TAX/DUTY. I contacted the support staff via the online help and spoke to a customer service representative. I advised him that I was outside the US and therefore should not be paying any duties or taxes.

He advised that the parts will be shipped free domicile and that all local customs charges, etc will be to bikebandit.com's account. Although these charges were still expensive, considering that we only pay 5% import duties here, I agreed and confirmed the order.

Total cost of spare parts: $419.92
Shipping Costs: $136.10
Tax & Duty: $167.97

When the items arrived in my country, I was charged customs and additional handling charges by UPS. I therefore contacted their customer service staff and advised them of the situation, and provided copies of the original invoices i received from UPS. Bikebandit replied stating that UPS "have no record of these charges", which I guess is the standard answer they give to everybody who queries this. Despite the fact that I have provided documentary evidence to support my claims, bikebandit are not prepared to refund these charges.

I had asked them to provide a copy of their air waybill where it is indicated that charges are to their account so that I can follow this up with the local UPS office, however they are not prepared to provide this evidence.

Despite sending emails and receiving one-line answers for well over a month now, they are not prepared to settle the issue amicably. I have requested the telephone number of one of the managers several times now, however this is ignored each time.

I cannot comment about purchases made within the USA, however international buyers beware. Although they claim that their prices are the cheapest on the internet, once you factor in the additional charges for "tax and duty", they are in fact the most expensive retailer on the internet. Based on my own experience, I would highly recommend that you avoid dealing with this supplier as they are clearly dishonest and their customer service is not existant.

Once you add the Tax & Duty charges to the price of the equipment ordered, the "actual" price you pay is around 40% higher than the prices advertised on their site!

Lets start from the beginning:
I needed a 58mm throttle body with intake manifold and air cleaner, ordered all of the parts which said they were available and sat back waiting for the order to arrive. Bikebandit's motto is Get it fast... Get it right... Get riding...

25 days later they only shipped the intake manifold and aircleaner which is of no use to me at all unless I have the throttle body, their excuse is that when the parts arrived, Harley didnt send them the throttle body. After alot of complaining, the CSR said that she'd credit the delivery charge of $7.95 and give 10% of on the new order, so I reordered the throttle body and waited.

12 days later I send them a query to see if they had received my part, which they did but had no knowledge of the delivery charge credit or 10% discount. After alot of querying, they finally said, we can only honour one discount. After alot of complaining I decided to take the 10% discount and finalize the whole situation.

Here's the best part... they charged me the full price. I hope you're satisfied with ripping people off Ken Wahlster (the founder), your website is a sham and anyone who buys from your store better hope that they dont have any problems getting items, otherwise they'll be made empty promises by your incompetent customer service department!!

I ordered a couple of sets of tires from bike bandit and found that the items that they had in stock, shipped out very quick (I got them the next day with no express shipping charges). One of the tires was advertised as “Closeout Pricing” and when I ordered the tire over the phone, they said they had it in stock. A couple of hours later I got an email saying it was discontinued and no longer available. I called them up and talked with someone that told me their computer shows the tire is in stock in their warehouse and they would look into it. I didn’t get a call back that day so the next day I called them and got the same story. Computer shows it available. The first order was canceled by them because it was kicked back as unavailable so they recommended reordering the tire and then sending my order number to customer service so they can make sure it gets processed correctly. I did just that and a couple of hours later got another email saying the tire was not available. I called them back and canceled my order and got it somewhere else. It was just becoming too much of a headache.