I made a payment to my Metro PCS account. The amount debited from my card was double the amount of the payment. I called customer service and they claimed they could not refund my money in a timely manor so I should just leave the overpayment on my account and let the next bill use the overpayment for payment of the mext months bill. Well, I'm on a very limited income and this would cause great hardship to me not to mention the fact that the Holidays are right around the corner and every penny counts. He finally told me to go into one of the Metro PCS stores and they would be able to reverse the erroneous charges. Please be advised that I do not own a vehicle and getting there was quite a hassle that cost me money for gas. Upon arriving at the store, the store manager advised me that he could not help me and gave me the number to Bill Matrix Customer Service 1-877-315-6074, so with that said I just spent another $15 just trying to correct a problem caused by Bill Matrix System. I spoke with an operator in Texas named Sonya who would not give out any information such as an operator number or location or store number where she was located in case I had to refer to her in the future. She advised me that she could only refund the entire amount and could not tell me if my phone would be disconnected. She could not provide me with a confirmation code or any sort of verification that the job had been taken care of. I really had a hard time with this because I get confirmations when I make payments so I do not understand why there is no way to send some kind of notification that the job had finally been done. I, at this point an very skeptical that the job was done. I feel this is a very unprofessional way to conduct business. I found her to be extremely short in the manner in which she provided service. I would like to see if some kind of changes can be made in not only your process of refunds but all education give to your representatives on how to handle similar situations in order to reassure customers that their concerns have been met. Please have someone contact me to reassure me that my request has been taken care of and that I will not loose service in the process of correcting this error. If by chance my phone is disconnected, please feel free to contact me on my lan line at 916-725-1872. I am anxiously awaiting contact from someone who is trained enough to address my concerns. Thank-up for your time.