In September 2008 my husband ordered the Casio Pathfinder Black Solar Triple Sensor Watch, sku # 11406015, with a Two-year Watch Platinum Protection Service Plan, sku#10041394. The total cost was $226.93. A personal check was issued to cover this balance.

The following situation took place over several months. There were weeks of waiting between inquiries/mail correspondence/call, etc.

Earlier this year, 2010, my husband contacted Bill Me Later about the non-functioning watch since it was still under warranty. We were sent a self addressed, pre-paid return postage and asked us to send the watch back for replacement or to be fixed. We received a phone message that they received the watch and then heard nothing. Finally we contacted them to find out the status. It was explained that they had 15 days to attempt to fix it. We received a phone message near the ending of the15th day from the Warranty Department saying that they couldn't fix it and they didn't have that watch in stock anymore so they would issue us a refund. We waited several weeks and nothing showed up. Once again we had to contact them and were told that the credit was put on the account at Overstock.com to be used to purchase at Overstock. We explained to them that this wasn't acceptable because there weren't any watches on their site that would accomodate our needs. We requested a refund. We were now being told they couldn't issue a refund directly to us that it had to go back to the account it was purchased under. At the time of the phone discussion my husband couldn't remember the method of payment and assumed it was under a credit card. They said it would be issued back to the credit card or the account it was paid from. Since the invoice was not paid by a credit card there is not a credit card to issue the refund to. Since I paid this invoice with a personal check from my personal account - they should have to refund the money to me or my checking account. I have reviewed my bank account and the money has not been refunded/credited to my account. Of course they sent an email, May 9, 2010, which by the way you can't reply back to, stating: "If a credit balance is still remaining on your account in 60 days of this email, you will receive a check in the mail for the credit balance amount on your account. " So basically we have to wait 2 MORE months before they will consider sending us our refund.. not to mention the time frame it will take from the 60 days to have them issue and send it to us.

We have had nothing but inconsistent answers, a complete run around about where our refund status, and still haven't seen a check or seen a credit to my checking account for the refund. Further more, they stated they weren't refunding us the full amount of $226.93 but only $204. 99.

Interesting how they can redeem our checks in a timely fashion but are not willing to be as courteous when it them who owes us the money.

To say the least we are very unhappy with the quality of the product but more importantly the poor customer service. We do not and will not recommend BILL ME LATER to anyone.


C and L Middleton - Idaho