|
StephanieP
December 23, 2008
Used cars
I found a car I was interested in at this dealership that showed up on cars.com, autotrader.com and the dealer's own website. Since I live an hour away and would have to take special time out of my day to go down there, I called ahead of time to make sure that the car was still there. The guy who answered the phone said that they did still have the car, answered a few of my questions about it and I ended the call happily by letting him know I'd be by the next day to look at the car. The following morning, I went to the dealership only to be informed that the car had been sold three days previously! They did try to sell me something else from their very limited used inventory. I can only assume that the person who lied to me over the phone just wanted to get me down there to sell me on one of their other cars. I was very, very unhappy and will never do business with this particular dealership. I advise you to check and double check before you go to Bill Penney for anything.
|
|
|
Jenice
December 10, 2008
Fraudulent practices
I had my check engine, VSC TRAC, and traction lights all come on in my 2005 Toyota SR5 one day, so I thought, okay, I will take it to the dealership to get it checked out. My fiance (the former mechanic) warned me not to be 'taken in' by these people, and just to have them figure out what was wrong with it.
I take it in 10 minutes prior to open time on a Saturday and am met by Carrie, who takes note of the lights that are on and tells me it will be about two hours to test it (I was the 8th car in line-these folks aren't hurting for business), with a minimum charge of $55.00. I thought it was high, but thought, okay, at least they can tell me what the problem is.
Two hours roll by and Carrie approaches me with lots of figures scribbled down on her piece of paper, and tells me it will be a while longer, they have the error codes but it will cost $210.00 to do further testing because they still don't know exactly what the problem is. The other figures listed on the sheet are $586.00, 296.00, etc. I feel myself getting a little shocked, because my father has been in the automotive business (body work) for 35 years and I'm not used to getting shafted or connived by shady dealership people. I ask for a moment to call my fiance who confirms my suspicions and says, 'get out of there now, but ask for the codes.'
Carrie then informs me it will be a half hour so that my car can cool down before the wires can be removed. I go outside for the half hour and women's lib all over the place to my fiance because how dare they assume that b/c I'm a woman I'm not going to have a damn idea about cars, error codes and how that all works.
THE FUN PART: Carrie brings me my invoice, I have no choice but to pay the $55.00 for two codes (which incidentally I am able to identify exactly what the problem was via the web later) and then drops this bomb. My catalytic converter needs to be replaced UNDER WARRANTY and they have already ordered the part. Then she has the gall to tell me that she's 'real concerned' about the one code and that I need to get it fixed ASAP.
Guess what? I get the part replaced four days later and all the lights are gone. My $55.00? Also gone. Apparently they thought my intelligence was gone as well. I'd enjoy it if I got my money back, but was informed that's just too bad.
|
