I used to work for a branch of this company, and all of these complaints are true. They do take forever to fix jewelry - It's usually a minimum of 3 months that they'll have it.

Jim Barnes is a greedy and shady little creep. I can't stand him; he's so two-faced to employees and customers. He tried to act so rich and mighty, but our paychecks constantly bounced because they weren't making any money. Billbarnes.com is run by arrogant wannabe elitists who don't even have a leg to stand on. They are quick to take peoples' money, but it takes an act of Congress to get it back if you need a refund.

I'm not sure if they're still in business or not. I hear stories, but I don't live there anymore to drive by and see if there are still cars there. If they are still open:
Don't work there - you won't get paid. Don't buy from there - you probably won't ever get your product, or a refund when you change your mind about it taking so long or being the wrong thing.

I purchased two pairs of children earrings on 6/24/2008. One pair had defective clasps so I returned the earrings within 30 days of purchase. On August 5, 2008 I received an email from the company stating that they received my return and that I would be issued a store credit and that if the credit has not been used by 10/12/2008 11:05:00 AM, they will issue a refund to my credit card.

On August 6, 2008, I spoke with a customer service representative informing her that I was not interested in a store credit and that I would like my money refunded as soon as possible. She informed me that she would expedite my refund but that it may take a few weeks. A few weeks passed and I never received the refund so I decided to wait until the refund deadline date the company provided.

On October 23, 2008 I once again spoke to a customer service representative asking for my refund who informed me that it would take a week to process. A few days later I followed up with an email and received no response. Today is November 6, 2008, and I have yet to be issued my refund. I just called and was given the same song and dance…”Your refund should have been issued I apologize and will give to our credit department to process. It will take about two weeks.”

This is ridiculous! And to make matters worse, the pair of earrings that I kept, already broke!

Folks save yourselves the hassle of dealing with a company that has no regards for its customers and only gives them the run-around and offers poor products. DO NOT PURCHASE FROM BILLBARNES.COM

DEFINITELY DO NOT DO BUSINESS WITH BILLBARNES. On June 13, Billbarnes.com had a platinum wedding band in the design we wanted on sale, but the sale ended that weekend. So after verifying the platinum content with Alfred Kopecky via e-mail, we purchased the ring on-line that day. On the website it said the ring would ship within 2-5 business days. Then, after we put in the size we were ordering (8.5) all the confirmations still said it was available for shipping within 2-5 business days, and their on-line tracking system said it would ship by June 20. They charged my credit card for the full amount on June 14. Then on June 18, they sent an e-mail saying the ring would not ship until July 30. I asked for an explanation as to how they could have advertised it as being available within 2-5 business days and then suddenly it was going to be 40 days later than that. They didn't answer me for 2 weeks. In the meantime, I researched them and found all these other complaints about the company including many, many complaints filed with the Better Business Bureau. I threatened to file my own complaint and then they finally wrote me and said that they didn't know until after we made the purchase that this would be a special order. When I pointed out this was untrue, because Mr. Kopecky had said in his e-mail before we purchased the ring that it was a special order yet never mentioned it would take an additional 6-7 weeks to ship, then suddenly they said the ring was on its way. They indeed shipped a ring to me, which arrived on July 11. However, the invoice slip that came with it said it was white gold, not platinum. I immediately wrote to them and said they needed to send a correct document showing it was platinum so we would have that for insurance and warranty purposes. Later, Mr. Kopecky actually tried to claim we had ordered a white gold band and that we were lucky he sent platinum at all, even after we faxed him the information from his own website and confirmation e-mail showing we ordered platinum. My finance also felt that the dimensions of the ring didn't look right. The ring had been advertised as being 6mm wide, but when my finance took it to a local jeweler it turned out to only be 4 mm wide. Mr. Kopecky then tried to claim that it had not been advertised as 4 mm and/or we had selected a drop-down choice of 4mm, neither of which was true. There wasn't even a choice of band widths, only sizes, and the description was very clear that the 8.5 size came in a 6mm bandwidth. When we tried to deal with Mr. Kopecky via phone, he just kept changing his story with each sentence, saying things that no way could be true. He also tried to say he had no control or knowledge over what was on his own website, which is absurd. He wanted us to send him the ring back, meanwhile while he keeps my $1251, and only then would he allegedly send the correct ring to me, all the while claiming that we never ordered a 6mm platinum ring in the first place, so I told him there was no way that was acceptable. This company was deceptive in that they lied about the shipping date knowing that they would never be shipping that ring within 2-5 business days, and then they defrauded me by sending this lesser-value ring from what they advertised and I purchased. Then, to boot, they will only give documentation showing it's white gold, presumably to defraud us again when it comes to the warranty on the ring.