My husband and I purchased a couch and recliner from built rite. We also experienced pushy sales people as other have. It took two weeks to get furniture to our home that was in stock. They called the day before saying they would arrive between five pm and midnight. Ridiculous, who in the hell delivers furniture at midnight on a week day? I had to choose another delivery date in order to get the furniture there before nine pm. They delivered the furniture and within a week the furniture started falling apart. It's now the end of may and we have heard excuse after excuse about how they are too busy to come out and look at it. We sent in photos only to get a rude email from the owner "Maureen" regarding the fact that she sent the photos on to the manufactorer, who apparently is now out of the country?!?!?! Will not return phone calls or other emails. We are still hoping to at least get a replacement or our money back. We will see what happens, because at this rate I might as well just hope an answer arrives in time for christmas. We will never buy from them again.