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Cathy
June 1, 2009
Biltrite give great service
My family and I have purchased furniture at Biltrite for years. They have always had great furniture and great service. We should all support stores like Biltrite. I happened to be googling Biltrite to get their phone number and came across this complaint, and felt like I had to respond publicly. How can a customer complain when a store offers to repair something and if you refuse repairs, they replace and you still complain and they give you all of your money back. There are some people who cannot be satified, and that should not tarnish the reputation of a store like Biltrite who in these times of no service, still does special orders and carries mainly American products. Everyone should shop there. I know I always have and always well for the best value in quality furniture at reasonable prices.
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June 5, 2007
Will never, ever step foot in this store!
I ordered a sofa, chair and ottoman in Oct 2006. It was a special order. They delivered at the end of Jan 2007. Chair was damaged. There was a small hole in the fabric on the top of the chair. I accepted it (which I know now I shouldn't have done) and called the store right away. The manager said new fabric would be ordered and the chair would be fixed. Well, the fabric came in and it was wrong. Well of course the company that made the chair doesn't make that fabric any more. So she (the manager/owner) with such attitude said come in and pick out different fabric and we'll get you a new chair. So we did. Delivery was June 2. He was a half an hour late. Came by himself, so my husband had to help him bring in the chair. Well, they lifted the chair and my husband noticed that their was a rip on the bottom. My husband said he wouldn't accept it. The guy said "we can fix that". My husband said "no way". He took the chair and the other chair. Now we have nothing. Called the store right away. She (store/owner) said after first saying she was very busy, they would credit our credit card because there was no pleasing us. Wow!
Will never, ever step foot in that store and have told everyone who will listen to me my story.
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