I ordered Free 1 week supply of Extenze and it was to cost only the postage. I received the free sample of 5 tablets and my credit card was charged $1.46. One week later I received another package in the US Mail from BIO-EXTENZE containg a months supply. I opened package read instructions and called 800 number to cancel as directed. I then went to Post Office and mailed the package back as directed. Two days later a charge for $49.91 appeared as a withdrawal from my credit card. I called the number and was assured by the person I spoke to that the money would be reinstated to my account as soon as tny received the package back. I waited 10 days and called again and I was assured they had received the package and the money would be refunded. 3 days later I received anothwer packet from Bio-Enzime. I wrote on package RETURN TO SENDER - DID NOT ORDER and replaced it in the mail box. I again called the number and talked supposedly to a supervisor who stated that a mistake had been made and to send back merchandise - I advisded him that I already had and was assured that money was on way - 2 days later another charge for 49.01 was charged to my credit card, That was on 2/22/10 I called again and spoke to a person named IRMA who assured me money would be refunded in 10 days maximum, I still have not received refund. This is definately a fraud and need to know what to do next,
Frustrated
Billly Mendenall