As other complaints have said, this company does not answer any of their calls, or acknowledge customer complaints. They had an infomercial in late 2010 that I saw for their Stem Cell Therapy Cream and I called the # advertised. The call was completely automated and offered about 1000 different products other than the one the infomercial was about that I was trying to order with no option to 'end this call now'. I had to hang up and wasn't sure what to expect. Long story short, Biologic Solutions they took my $ eventually, saying that the product had been on back-order and was now in so they'd charge my card and send it. They charged it, but never sent the product. I pitched a fit and got a personal call and TWO jars shipped UPS next day (this was in January, 2011). Well that was great - and the product is pretty good - but today I got a call from my banker saying that a point of sale for $34 was going to be charged to my account tomorrow - I didn't re-order the product or any others. And I'm having, as usual, no luck in reaching the company. Even the email their recorded message says to use 'for faster service' is not valid. I'd think long and hard before ordering anything from this company. Be warned and warn your friends. Next stop: FACEBOOK.

They have a phony customer services so when you try to return product that doesnt work They say their machine is full or customer service is busy

I am having the exact issues that Overcash is having!
I did not sign up for auto ship just a first order and they have used my credit card without my approval!
No answer on call except if you call the order phone number! I will continue to call the order depart everyday until i get this scam resolved! Good luck and so not order this product it does not work :(!!

I took them up on a free trial and bought 1 shipment as required. I opted not to sign up for auto-ship even though it would save shipping. They chose to ignore that part and proceeded to send more. I tried to call them and got messages like "no one available to answer your call" or "the mailbox you have reached is full" etc. Then I tried to email them at the email on their website by copying and pasting, using both listed types (one place was a cap first letter and another place on the same website was a lower case first letter) All emails were kicked back. So now I am sending a letter to the address listed on the website (NY) and one to the address listed on the package (CT). The address listed on the package has a zip code with 7 digits instead of the customary 5 digits. 0651641 not 06516 for West Haven, CT. (I will check at the post office when I send the letter.) Anyway, how does one cancel an auto-ship that was never ordered when you cannot get in touch with the sender.
I am emailing copy of the letter to BBB in both NY and NJ. and henceforth I will check with BBB before I order anything else. I hope this saves someone else all the problems I am having. Thanks.

I ordered Genisphere. Do not order it! The ad shows a lady going to lunch with wrinkles and coming back with none. My lotion works better! What's more... don't try to return it. I sent back a sealed bottle and was told I didn't make the 30 day frame to return it. True... but do they stand behind their products or not? Seems like they're desperate for sales any way they can get them.