My husband ordered this product and they lied to him. It was suppost to be a free trial and they told him that they needed our credit card number to bill him .97 cents for shipping and for age verification and so he did and he told them that he DID NOT want the subscription and the next day we was charged $50.99 and then again the following day we was charged again another $50.99. I called the company and talked to a supervisior and he told me to send the producted back and they would refund our money within 4 to 5 business days. I overnighted the product back to them through the US Postal Service Delivery Confimation. I paid for the confirmation to make sure they got it and they could not say they didn't recieve it and that was in Jan.15, 2010. After that I called to make sure they got there product back and they told me it was going to take 3 to 4 weeks before we got our money back. We waited the 3 to 4 weeks and then we called to see where our refund was and they told us that it was suppost to be released on Feb.25, 2010 so when our money was not on our card again we called again and they said it was released and that it will be on our card in 3 to 5 business days and that was not true either which that would have been on March 3, 2010 and now we called again and they said that it would be on there by Friday and then it was no later than March 8, 2010 and then a supervisiorsaid it will be NO LATER than next Friday March 12, 2010. We keep getting lies after lies. If you look at there website there are alot of complaites about this money sitiuation and they are doing the samething to them too. There is alot of talk about all of us getting together for a class action law suite and then maybe they will get it together and stop lieing to everybody.We just want our money back and they do have a refund policy and we have honored there policy but, they won't honor there own policy. We will never deal with this company again and we would have told people (friends and family) too try there producted but, not after this. We have been lied too and hung up on time and time again and we are tired of the way they do buisness and treat there custmers. We just want our money back and to be done. It has been almost 2 months. US POSTAL DELIVERY NUMBER 0309 28800 001 1932 1904. I am sorry but, this is ridulous to lie and steal peoples money and not honor your own return policys you made the rules and policys now honor them and your customers.

On december 15, 2008 I ordered a month supply of extenze and I ask the person that I spoke with not to send a second month supply unless I call and order it, I distinctly say that, but instead the above name company do the opposite, On saturday 17, 2009 I recieved another month supply which I did not order to the sum of $74.34, this order was unauthorized I'm about to turn this product and I'm expecting a refund in the full amount of $74.34 to be put back to my account and please do not send me another order, because I wont be needing this product anymore.

Thank you

WINSOME DYER
1/19/2009.