I was never told about a cancelation fee . They sent be a bill for $1000.00 because I cancelled thier service. I have called and informed them that and they refuse to change anything. They keep telling me that I agreed by a third party and I do not remember any such call. I have spoken to Sharyl Fowler and she was rude and very adament that there would be no changes.This is outrageous.. Talk about a rip-off. It should be my right to cancel when I desire. Where have our rights to be freedom to make our own choices gone?

I bought Birch service because the salesman promised em that I could disconnect if I didn't like it. It turns out that the taxes were not included in the sales price as promised, so I fired 'em and went back to AT&T. They are trying to collect a $400 disconnection fee -- I guess this is styled to make me want their service again?

Be careful with these guys -- full disclosure is not one of their strong points. The collection agency is getting fairly aggressive as of today, so I am trying another direction to get my disagreement with Birch settled.