I ordered wedding invitations on April 14, 2009 directly from Birchcraft Oulet. They immediately took the money out of my checking account. After 2 weeks, I was told they had lost my order, and would rush it to be delivered in 1 week. 1 week later, no invitations. Promised that they were printing them as we spoke and would overnight them to be recieved thursday or friday. Of course, no invitations. I called them and was told the production manager was in a meeting and they would call me that afternoon ("I Promise"). No Call. I called them back the next day and the customer service agent told me that she would check to see if "he" had started printing them yet. I cancelled my order at this point since my wedding was 51/2 weeks away and I had no invitations even being printed. I asked for a refund, promptly went to the local craft store and spent an additional $110.00 and a VERY STRESSFUL week making my own. Now, after not recieving my refund a week later, have been told that the company has gone out of business and that this customer service agency is contracted out by Birchcraft. They don't know anything more!!!