The Bissell PowerSteamer is an absolute piece of sh*t. The "sprayer" doesn't spray, but drips occassionally, and what few droplets come out are almost sucked up by the suction unit. I could pee a stream better than the piece of garbage.

Have wanted a carpet cleaner for years and finally bought one after researching for months. Spent more on that garbage than I do on a weeks worth of food for my three kids.

I am assuming that the 3 yr old in Laos that worked in the sweatshop to produce that crap is not to blame, but Bissell sells an inferior product and should be ashamed of themselves.

After fighting with that thing for over an hour I took it straight to the dumpster and tossed it in

Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck.

I filled out the Bissell Rebate Form, attached my "original" receipt and cut out the UPC label from the box and mailed it all in.

In mid-January 2008, I received a "Xerox" copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything.

Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the "original" receipt and "original" UPC label from the box in order to process my request.

If I were a dog - this would be the time when I felt as if I were chasing my non-existent tail.

Original means "one". You get one original receipt and that's it. Once you send it in - you have no more original.

I think even Bill Clinton would not be able to parse the meaning of the word "original"!!

At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate - but it's now become a matter of principle for me.

And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it's a "wonderful state in which to do business".

I agree - especially if you're crooked as the day is long. I'm writing a letter to the Michigan State Attorney General's Office, my state's Attorney General and filing a complaint with the BBB of my state and that of Michigan.

Companies should not offer rebates if they have no intention of honoring them.

And the interesting part is - on top of everything else - Bissell Corporate lied to me when they stated in their letter to me that they had "NO" record of any correspondence from me.

Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn't match the "serial number they had on file for me". So apparently they had received my "original rebate form and receipt, etc." and my e-mail.

We have had other Bissell products (carpet cleaners) and have always been very pleased. So when it came time to buy a vacuum we decided to try the Bissell Pet Hair Eraser Dual Cyclonic Vacuum #3920. What a piece of junk. Within the first 45 days the flex hose collapsed on itself, Bissell replaced it. The worst part about this product is that it gets VERY HOT. The worst part about dealing with the Bissell Company is their customer service department, even when buying belts etc. they have proved to be worthless. I would advise you to keep your receipt (you are going to need it) and purchase your parts etc. through a reputable co., avoid dealing with or giving your personal information to Bissell directly.

Our Bissell vacuum burned gray marks into three parts of our carpet. We were using the hose attachment to clean our couch and moved the vacuum three times as we moved along the couch with the hose. We then turned around to see three grey strips burned into our carpet where the vacuum had been sitting as we were working with the hose attachment on the couch. We called Bissell and they informed us that we would have to find a box to ship the product - this is a vacuum, a rather large item to find a box for and pack up. When I asked about the carpet damage they told me to include two photos inside the box I'm supposed to take a few hours out of my day to go find. I inquired as to whether they sometimes pay for people's damaged carpets and they did not provide an answer. So, after I spend four hours traveling to Target to beg for a spare large box, packing this thing up, and sending it off to Bissell, perhaps I'll learn if they will pay for our damaged carpet. Such a shame that Bissell places the packaging of their defective product on our backs.