I purchased a Bissell SpotBot about two years ago and until recently, was well pleased with it. After each use, I would clean it and make sure it was dry, then store it away until the next use. Well the other day I needed it, took it out and noticed that it was not working properly.. on closer examintation, I noticed that the hose, up next to the hand wand, was cracked- broken, almost half way around, and was sucking air through the crack instead of pulling the water from my rug. I contacted Bissell via their website, in hopes of getting it repaired at their cost since the hose had yellowed, and hardened over time and really should not have been made from a cheap material like that. Well, they informed me that they do not offer that replacement part and I would need to find a local Bissell service tech to fix it at of course, a cost to me. I informed them that I had three of their products, the SpotBot, the Pro Heat 2 carpet shampoo Vac, and a Pet hari eraser, that I had spent a small fortune with them, and since it is their product, they should take care of this for me, and I got a reply back once again telling me they do not have the part and I need to have it fixed at a cost to myself. Now, I have worked in a Factory for almost Twenty years, and I know that the quality of an item, and customer service are the meat and potatoes when it come to business.. If Bissell does not care about their customers, then I say to hell with Bissell.. Buy their trash at your own risk. For me, I am junking all my Bissell trash and going with Dyson, they seem to care about their customers.