I will never purchase anything from Bits and Pieces again! I placed an order with Bits and Pieces on 12/1/07. Their website says that orders should be received within 7-10 business days. Once that time-frame had passed, I tried numerous times to reach Customer Service, but they have a recording saying they're too busy to take the call and then it kicks you off after about 5 minutes of holding. I finally found a person to speak to by calling their Sales line. They couldn't help me, but they transferred me to Customer Service and after holding for about 10 minutes, I actually had a live person to help me. They told me my order had shipped on 12/9. I don't understand why it took them 9 days to fill my order, but at any rate, I was able to get a tracking number from her. I tracked it for a few days and wasn't getting detailed info from UPS online. When I called UPS they told me that Bits and Pieces chose a service in which UPS only take the package as far as a nearby town to the recipient and that the post office would be delivering it to my home. With my package in the post office's hands, I had no way to track the package. It finally showed up on 12/17 (17 days after ordering) and one of the items was broken. This was supposed to be a Christmas gift for my grandmother and it barely arrived in time for me to ship it back out to her for Christmas, but for it to also come to me broken was a real disappointment. What was I going to send her now? I've been trying since then to reach Bits and Pieces to inquire how I can return the broken item to them without having to pay the postage myself, afterall, I didn't break it! I've had no luck reaching anyone live at the company. My next step is going to be emailing them with a threat to dispute the item on my credit card if they don't cooperate with me. Wish me luck!

In March 2008, Blue Sky Co., which owns Bits and Pieces and Paragon Gifts shut down. This is why we have no access to the company, Bits and Pieces, that has ripped us off. Now I know I will never see the 40.00+ dollars that this company owed me for a return of unordered, unwanted mdse. See the website Direct Commerce Systems for more detail.

I ordered two gifts in early December. On Dec. 14, I received and email stating that the gifts had been shipped. Two days before Christmas I still had not received package. I contacted UPS and they replied promptly saying that they received paperwork but no Package. Bits and Pieces will not respond to emails and I'm unable to reach them by phone.

Placed order on Dec 3, it is Dec 22 and I have not received my order. I have called repeatedly over the last week and it is simply impossible to get though. E-mails have gone unreturned. When I did get though to customer service I was told my order was shipped on the 14th and that tracking showed it was somewhere in Michigan (I live in MI). Guess I will have to go out and buy replacement X-mas presents this weekend as I obviously won't be getting my order by Christmas. I think this company is a scam!!! This whole experience has stressed me out!!

On 12/10/2007 I thought I had placed an online order with B&P only to wait many days with no delivery or hint of delivery/problem. On 12/20 I went to their website again and logged into my account. Oddly enough, it said that I had never placed an order with them however, my list of Items You Have Ordered showed all the items I had thought I had, indeed, ordered, and an Order Number was shown, identical for each.

Today 12/21/2007 I've found it impossible to reach them by phone and by email. The only real voice I ever heard said that "I'll give you a different number for that" after I had only indicated I'd had a problem with an online order. When I tried to send an email (essentially saying "don't charge me if you eventually discover I had placed an order") came back as an invalid email address. THESE PEOPLE ARE WORTHLESS. Oddly enough, my wife had a successful order/delivery with them, but it was before the busy time.