My husband and I purchased a Black 4 Post bed from Mor Furniture in March,
2008 from the 59 Ave & Bell Location in Phoenix, Arizona. Although the bed
came in on time, the foot board and two post where damaged. The description
of damage was nicks, cracks, scratches, holes, missing wood (if it's wood),
missing coating, and one of the poles was cocked and not securely standing
on it's own (in which still isn't). Meaning when you touch the post, it
falls over but not falling off. The foot board and posts looked-looks as if
it was used and-or dropped many times, filled in with some kind of filler,
spray painted over, and the wood was-is splitting in several places.

I caught all this in time before the delivery men left my home and was able
to complain. They told me they where going to make a call into the warehouse
before they left my home and after they loaded up; well they didn't. Infact
they took off before talking to me as they said they where going to and they
never made the call in. Luckily I called the office after an hour gave them
my story and they said it would take them another 4 - 6 weeks to get another
footboard in. After quoting there policy and TV commercial pledge they
meracously found another foot board. The 2nd footboard was delivered and
again damaged. The "new" footboard looked worse than the first one. After
contacting and speaking to Scott who is the Supervisor, he said he would get
back to me once he found another footboard. After 3 days I called Scott and
he said he ordered another footboard and it would take 4 -6 weeks to be
delivered.

The 3rd footboard was brought to my home on the 2nd of June. The foot board
was an absolute joke. I watched the delivery guys take the "new" foot board
out of the package and again it was damaged. The footboard was splitting in
4 different spots with all the same flaws as before. The delivery guy Paul
said this was Quality furniture and it was up to Mor Techs Quality
Standards. He also went on to say that the cracks, holes, dents, scratches,
wood splits, ect., from above was the type of distressed furniture I
purchased and to visit the show room to confirm. I showed Paul my head board
in which is picture perfect and looks nothing like any of the two other
footboards that where brought to my home. Paul was muted dumb and went on
to say a Supervisor will call me.
I have been in contact with Carolina Cardena at corporate who is now
ignoring my emails. I'm not sure what to due other than warn people about
this company and maybe go to the media.
I'm at a great loss...